Ablsoultely Client Focus!
December 3, 2018
I live in north metro and was attending a conference on the south end of town. In a panic late on a Friday afternoon I contacted Luther for assistance (I thought possible a hose was broke or the radiator was busted). The Service professional calmed me down, gave me a number for a tow, if needed and told me who to ask for once I arrived after 5:00 p.m. I was only 3 miles away at the Hilton was able to drive to Luther Bloomington. They immediately took my car in, did a full inspection, and washed my car. No work was required, thank god! However, they did advise me of what is needed soon and was prepared to complete that work. I so appreciated their client service focus. It wasn't about just the car it was also about me the customer. My experience with Acura has been great - they make excellent cars when cared for will give you great performance always. The dealerships are professional and the Best! Luther Bloomington - you are a Life Saver and most importantly, you left me feeling totally confident about your commitment to your client and service. Thank you.