Great service dept
November 6, 2018
This is my 2nd review of the Village Subaru Service department. These guys are still doing a great job. I had them put on new tires the other day and was told by the service tech that they usually do an alignment when they put on new tires. I also was concerned that the brakes may be waring down. I told them that I was more concerned about the brakes, but if I need the alignment its ok to do both.
I left and came back a half hour later and they were ready. Expecting the worst I looked at the bill. $88? I said I must be dreaming somebody pinch me. I said with a smile looks like the alignment and the brakes were ok? I was ready for a puzzled look and a, "whoops we forgot to check". But; without even taking a breath, he said nope the brakes are fine, you probably have another 10k on them and the tires were worn perfectly even no need for an alignment. I got up off the floor and said "you guys are amazing, I cant brag enough about you ".
To top it off I always get a call for the service mgr (its recorded, but we can cut em some slack on that, after all who else even cares?), and am reminded that my satisfaction is important to them,and to call if there are any questions.
Keep up the good work guys, there are some service places you can trust. Correction there is a service place you can trust.