I had a limited amount of time when I came to buy the car I bought. Brad Ledford was the salesman that helped me. He made the process of buying a car easy and as fast as possible. He made sure I knew as much as possible about my purchase and that if I have any questions that I can call him.
Can’t say enough good things about the crew here. From the moment we arrived the staff was courteous and really created a stress-free environment. Second auto our fam has purchased here and likely not the last! If you’re in the area and need a great set of wheels you really owe it to yourself to check em out. Fair, honest and reasonable. Nice to see in a market where it’s easy to be uncomfortable or unsure. Thanks again Michael and the whole team!!!
I actually went in for a repair on my sheep and ended up walking out with a Subaru Outback. I can not say enough about Michael (whom has only been there a few months). Michael was amazing in answering questions and if he didn’t know the answer he was not afraid to ask. The entire dealership in a whole was outstanding. I really appreciate everything you guys did.
Really good Crew I actually enjoy going in for service they are awesome to deal with an have to be the best service department to deal with in the WNC area. From start to finish every visit is a good experience.
No pressure sales environment. Friendly staff. The sales staff gives you info about the vehicles without being too pushy or over the top which is hard to find these days. When I bought my jeep, Jeff took his time and explained every feature my new jeep had and made sure I understood how it all worked. With so many features, it was great to have someone take the time to show me how it all worked.
I was driving through the area and my company Ford F150 blew an oil cooler line and was towed to the Taylor Ford dealership. I was met by A Service Advisor Named Travis Singleton and he really surprised me in that he was very helpful and done everything he could do to not only get me back on the road the next day but also helped me to get to a hotel since there were no available cars to rent anywhere with in an hours drive. I'd like to commend him for going over and above, as this doesn't happen much these days. I'd also like for the Taylor dealership and FORD to know this and that they have a great customer facing employee and all around great guy in him. To Travis, Thanks again for helping me through a inconvenient time, with a smile. I'd highly recommend this dealership and Travis to everyone, even if your from out of state like I am. Five Stars !!!
I wasn’t really “shopping” for a used vehicle, this one kinda fell into my lap. It was good timing cause the wife has always preferred the SPORT model. My sales rep was Mark Williams. He offered for me to take the car home for the weekend to show her and just take our time to decide. Upon returning the vehicle, there was no haggling over the price or my two trade-ins. He exceeded our expectations. If anyone asks for a sales referral, Mark is the man!! Thank you for an easy, friendly and professional transaction. We will definitely be back when it’s time to buy again and always telling others.
I'm hard to impress when it comes to dealerships, but Taylor Ford did just that. I found a certified pre-owned that was almost exactly what I was looking for, and the purchasing process was oh so pleasant as they skip all the back and forth haggling. Their price couldn't be beat in a 200-mile radius. I had to have one issue serviced right away, and the service department could not have been more thorough and courteous. Before now I'd been a GMC person, but the 2016 Ford Explorer has really impressed me on many many levels. Couldn't be more satisfied, with the Explorer and Taylor Ford.
If you want to have a great buying experience go see Chris Ellis at Taylor Ford. He was knowledgeable, professional and so friendly. From the moment we hit the lot Gordon Price greeted us with a smile and introduced us to Chris. Dean in finance got us a great deal and made us feel so comfortable. I have NEVER had such a great time buying a car as I did here. Thank you Chris, Gordon, and Dean. We will forever buy our cars at Taylor Ford ¿
I came to Taylor's just to look at options about downsizing my large SUV to a smaller version. Sean Cash came out as I was looking at the Explorer's and started showing me all the options and practically had me sold on it by his vast knowledge of the vehicle and his thorough demonstration. He was so nice and accommodating and made my trading experience with Taylor's exceptional!! I was very pleased to be able to drive away in my new to me Explorer. Sean is top-notch!!! I also have to add that Dean Howell is by far the best general manager, hands down. He is the most HONEST and genuine manager we have ever dealt with and we have traded many times over the years. He went above and beyond to give us the best deal even though the vehicle was already priced at a competitive rate. It really was just an awesome, smooth buying experience!! I highly recommend them!!
My husband and I had researched in depth the 2016 Ford Edge. We had decided to visit two or three dealerships that had cars that fit our requirements. One was Taylor Ford. In summary the buying experience was a pleasure. We first met Mr. Gordon Prince, the sales manager. He greeted us with a smile and relaxed disposition. I had called him earlier and told him that we wanted a knowledgeable salesman.
Upon arriving he introduced us to Mr. Sean Cash. Mr. Cash showed us the car we were interested in purchasing. He answered a myriad of questions. You intuitively felt his sincerity. Mr. Cash and Mr. Prince worked hard to put together the purchase of a car that met our needs and at a very competitive price. They went the extra mile.
When we picked up the car Mr. Cash spent a great deal of time reviewing the technical features which can be overwhelming. He was kind, patient, and presented the information in a simple and understandable manner. This was greatly appreciated. We have bought many cars over our lifetime.
Taylor Ford was one of the best experiences. You felt like you were dealing with friends. The customer service was outstanding. Mr. Cash encouraged us several times to call him with any questions. We will certainly recommend Mr. Prince and Mr. Cash to our friends and family.
We have been married 51 years and are both retired professionals.
These dealership is top notch, they did everything they could do to help get me into the vehicle I wanted. Price and trade in was very fair, follow up was excellent and there was no pressure from the sales staff to me. I met with Alan over the phone, was shown the vehicle by Stacy and met the used car manager, all were excellent and treated my family with respect
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