I was in a time crunch to get the deal made due to my work schedule. They did a fantastic job making sure to have all paperwork and everything ready to go before I arrived to get me in and out as quickly as possible. Highly recommend these guys.
We purchased two vehicles at the same time. The experience was pleasant and stress free! We love avoiding the haggling that can come with buying cars and this is the place that offers that. They are very professional and have high quality inventory. The hour and a half drive is worth it for us!
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
I met with Dennis DeCet, General Manager on the warranty and maintenance of my previous purchase. His knowledge and concern helped me to understand my benefits better. His manner was friendly, professional, and helpful. Another quality employee. Thanks Dennis.
John made the normally aggravating auto buying experience enjoyable. He was not pushy but allow us to go at our pace. He took the time to explain all of the features of the vehicle and answered all of our questions. Would recommend John to everyone.
RAAD was great - Best car purchase experience ever.
by MABelfiore from DealerRater.com
December 4, 2018
This was by far the best automobile buying experience of my lifetime! Raad was extremely patient, kind, and honest throughout the entire process. I honestly felt like he really wanted us to get exactly what we wanted for a very fair price. While the car is primarily for me, he listened carefully to all of my wife???s comments and ensured she was happy with the purchase in the end as well. I will be recommending Raad to all my family and friends. Thanks for everything Raad. Family Toyota should be very proud to have you on their team!
I recently took my car into Sewell for a water leak. Don is my service advisor and always does a great job. There was some difficulties locating the water leakl, but at the end of the day, the problem was solved and I left happy as always. I highly recommend you use Don anytime you take your far in for service.
Eric Hill did an outstanding job and all respects. I would highly recommend him to anyone yeah I would send it to this dealership. Also kudos to Jacob in car detailing. He had real care in making sure the car looked fabulous before I left the dealership. He also had an outstanding attitude.
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