Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
I'm in love! Meets all my Wants and Needs
by skper609 from Chesapeake, VA
November 29, 2018
I'm so happy I decided to purchase the 2016 Limited Toyota 4Runner. I was looking for an SUV that sat higher up, offered more cargo storage and all the bells and whistles that my luxury small SUV offered. The 4Runner has all of the above! I feel so much safer on the road and can't wait for the family road trips, because we actually have room for all our stuff! I plan to drive this car until it dies.
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
Great car to have
by cornhusker1987 from Greenville, SC
November 18, 2018
This 4runner was exactly what I was looking for, had all the options I was looking for and was even the exact color I was looking for. It was prices very fairly and I am glad I found it
Almost makes me want to buy a car every day. Our sales guys Felipe and Brian went over and above to get us the best possible deal they could. Working with Brian in the finance area was smooth and professional.
Most reliable car I have ever owned
by JZ from Sartell Mn
January 2, 2019
I had a long list of requirements and the 4Rummer has meet and exceeded any and all expectations. Would definitely recommend this one to a friend
We recently bought a car from Roger @ R&B. He was very kind & helpful. We had our 20 month old grandson with us & everyone was very patient with us. Next time we are looking to buy a vehicle we will come back
Best car I've owned
by Bedwards from Alexandria, VA
November 12, 2018
It is a great vehicle! I never had any issues with it other than maybe the setup of the cup holders in the front. The third row option and tow package are AMAZING! I loved the handling, and the features with the on board navigation and Bluetooth. Definitely loved the premium sound package too! Very spacious and I could fit my whole family in it. EXCELLENT gas mileage! I would frequently take trips from VA to CT (about 350 miles) and could do it with one tank of gas! Best SUV EVER!!!!
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