Outstanding No Hassle Service
September 5, 2018
Let me start out by saying I would certainly recommend Karl Malone Toyota to anyone. We have had a great experience thus far and have received outstanding service 7 vehicles later. Not sure if many people find a dealership let alone an agent (they don't actually know personally) they give their sole business too, but here is my experience.
My family has owned a Toyota vehicle since 1999 and up until the beginning of 2018 that vehicle had remained in the family. That vehicle held up for almost 200k miles without a problem, and I am sure is still treating the new owner in kind. With the low maintenance cost and remarkable reliability, our family has continued to purchase Toyota vehicles.
Now, I am not one that likes to be hounded after setting foot on a dealer lot. I am sure not many people do like that. My experience with Karl Malone Toyota has been pleasant and not at all the negative experience I would expect from a car dealership. Our sales agent Scott Sobczak has been great to work with, and not once have I felt pressured or conned in to buying anything. I have gotten a good deal on a vehicle I wanted, without all the run around, hassle and BS. The thing that I have liked best about working with Scott has been his straight forward, honest approach to sales. I know exactly what I am getting.
To give an account on a situation I had with Karl Malone Toyota. I don't want to get into too many details, but there was a problem I had that actually involved Toyota Financial. I had spoken with agents at Toyota Financial about my concerns but had not luck in resolving my issues. I then decided to contact Scott at Karl Malone Toyota who, with the help of a manager Kris, was able to help resolve my problems. They helped with a situation that they didn't necessarily have to. But, I think that goes to show that building relationships with customers seems to be more important to them than just getting another vehicle off their lot.
I am grateful to have had the opportunity to work with such a great staff and will continue to do business with them in the future.
If you are looking to purchase a vehicle, go in to Karl Malone Toyota and talk to Scott Sobczak. You will be walking out of that place happy with your experience, and your new purchase.