Jack and Carlos were awesome! No pressure yet they were there when you needed them. My only complaints are the wait time to find out how much my trade in would be. Then after purchasing my car they fixed the tire pressure and took it on a test drive, while I was waiting he picked up lunch and ate in my new car and made a mess! Other then that I have a great car at a fantastic price!
I'm from California and Asay had the Range Rover I had been searching for. I was heading back home the next day and everyone bent over backwards to get me home ASAP with my new car. They came down on a Sunday so I could test drive it and get all the paperwork done. I test drove and bought the car and was in and out all in 50 mins. That is the experience everyone should have when buying a car.
I've always had a very positive and prompt service on my vehicle. Friendly, knowledgeable, and take the time to explain things to me. Vehicle maintenance can be something you put off because you don't want to deal with it - I don't feel this way when working with Brent Brown Toyota Service Department.
We were in the market to purchase 2 vehicles. One we knew exactly what we were wanting and had actually found Velocity by looking for that vehicle. We searched around for a few weeks but kept going back to the vehicle that Velocity had listed due to the lower price, lower mileage and overall value. We finally pulled the trigger yesterday and went in to test drive the vehicle. Instantly fell in love and ended up finding another vehicle on their Draper lot for our second purchase. Between Ty, Cory (American Fork location) and Efrain (Draper location), they made the process extremely painless, got us the cars we wanted at a great deal and worked with us on our trades. We walked out with the payments we wanted, the vehicles we wanted and literally no hassle or pressure from anyone. Nothing makes me want to run the other way then being hounded by a salesman instantly and feeling pressured. We felt none of that here with Velocity. We couldn't have been more pleased with the service and quality we received. Thanks again for the great experience. We will be sending friends and family your way.
He was very upfront with my wife about the vehicle, unfortunately we have to wait for a while. But Carlos thanks for the video you went above and beyond. If you're planning on visiting to Prestman Auto I highly suggest to ask for Carlos.
Even a simple tire repair on their warranty program was worth the drive down. Our appointment time was honored, and in less than 90 minutes total, the tire was repaired, their general checkup service was completed and the truck had been washed. Some advice was given on a couple small things to take note on for the future and the work order of completion was signed. No money was asked for, and I was able to leave. I had even been offered a ride to work to my studio, but had set time aside to stay in their comfortable environment. Thank you!
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