Quentin!! You surpassed my expectations in every measure possible as a sales person!! You are great at what you do!! You took the time to get to know me and you accommodated me based on my needs and past car buying experience! Quentin is one the best sales people I've ever worked with! He is very knowledgeable, patient, attentive and most of all personable! If you're looking to buy, he's your guy!! Oh, and this is my THIRD new car purchase from these guys!!!
Brent Farmer was the liaison for Costco purchase. He answered our email on THANKSGIVIVG! We also brought our daughter into the dealership so she could purchase a new Rav4 also! Her first new car!
Brent was GREAT in finding the vehicle I wanted. The process was seemless.
My only comment is the lack of food in the dealership. We were there from 8:30 am - 3pm and we were unable to get anything but popcorn.
I ended up not buying a car from the dealership, but the service I received from Justin and Brian was excellent. The no pressure, no nonsense approach to the buying experience is refreshing and pleasant.
If I were looking for a used car again, I would choose Echo Park first.
I came in to purchase a 2015 BMW 228i at the Colo. Springs location. Mark Riopelle and Steven Hicks helped me with the purchase. The car was in beautiful condition and the test drive with Steven confirmed I was making the right choice. The only concern was a check engine light. Their in-house tech confirmed it was a temperature sensor code. We all assumed it was a simple warranty issue (and because the car was still under warranty, no big deal). Of course, after purchasing the car, I was anxious to get it checked out and repaired. I went to my local BMW dealer where I got good news and bad news. The problem was simple: a severed wire to the sensor (probably a critter). However, that's not a warranty issue. The repair cost $350. Here's where Echo Park shined. They took full responsibility for the repair cost. That action shows real integrity, a rare commodity in the retail car business.
Elizabeth was great. From every step of the way she was dedicated to making the purchase of this car painless. I appreciated that she went well beyond to show me all the bells and whistles of my purchase. She definitely knew the product she was selling. Thank you!
We ended up purchasing two new 4Runners and even with an hour power outage (due to someone hitting a power box or something) they worked through everything, gave us everything we were looking for, and it was a quick and easy process.
My wife and I went in with a vehicle in mind, Fay had that exact vehicle out and ready for us when we got there! We had an awesome experience where Fay assured us that she was there to help us get the vehicle we love. We are now proud owners and would highly recommend anyone to go in and see Fay! Thank you again!
Our experiences with Larry H Miller Toyota Colorado Springs has always been fun and enjoyable. We have always been treated nicely and with honesty. We have bought 6 Toyotas so far and intend on staying with them. We have not had any big problems that could not be talked about and negotiated to a comfortable solution for everyone. The service department has always been attentive and friendly along with the parts department. The new car buyers parties have always been fun and we finally won a door prize. The finance department was friendly and explained all the details of our purchases. The sales people have always done right with us and never stopped short of listening to our wants and desires and went out of their way to satisfy us.
Nothing short of excellent, I had my doubts coming in to potentially buy a car. But thanks to Jeffrey he really helped eliminate all negative feels I was having. In conclusion 20/10 would send anyone his way hes good peole.
This is the second car my family bought from this dealership just this year alone and for good reason. They treat you like family rather than a dollar sign. They worked very hard to find something perfect for our family and made it a very easy and enjoyable process. I can't thank Avery, Lucas, Johnny, and Chris enough for everything they did for us. We are very blessed for all you guys did. Thank you all so much!!!! Xoxo Brittany Bryant
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