I was greeted as I drove in and was promptly assisted by the service advisor in scheduling my oil change. Since the service could be completed withing a short amount of time and the dealership has a comfortable waiting area I chose to stay and wait for the work to be done.
When the service was completed the service advisor carefully reviewed the service invoice and work that had been done and answered any questions I had regarding the service, future service needs and any general questions I had about my car.
I am completely satisfied with the work done and the care and attention I received from the service advisor and dealership.
I just want to say that from the moment I set foot in Land Rover Roaring Fork til the time I drove away with my new (to me) Ford Expedition, I was treated to a professional, low pressure and ultimately enjoyable experience.
Mike Gallucci, though busy with a customer, found time to break away and answer questions over the phone. He insisted my wife and I come in. Though it was near closing time, I must say, he could not have been more patient and helpful.
We took a long test drive, went through a dissertation of questions and considerations and finally began the initial paperwork. Two hours after closing and emphatically nightfall by now, we left knowing that they had our best interest at heart.
The next day I returned to finish paperwork which Wayne efficiently and yes, again, professionally assisted me with and before I knew it I was driving away with my gleaming new suv which they sold to me for an exceptional value by the way. Happy customer I am. Thank you.
Curtis Hannah and Troy Inman were great in sales helping us get what we wanted and thanks to Jarrod Tofte for help with the media system.....a great team! We had a very good experience and would recommend The Ford House.
Came here for a door handle replacement and was quoted 400 dollars at gunn nissan but came here and Dustin and the crew were able to do it for 150 dollars. The staff was friendly and prompt to get the issue resolved. I would definitely reccomend this dealership to anyone having issues with there nissan. And look forward to doing business with them in the future
I needed a new battery. Zac found that I also needed new filters, which he brought out and showed me. I also needed new wiper blades. He was very friendly and helpful I didn't feel pressure to do anything . He is a good employee.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
Just happened to stop by the dealership. The sales people were very courteous and knowledgeable about several cars on the lot. The sales manager guy was very hands on, went over a lot of options that could be ordered
They had a nice used Corvette at a reasonable price and offered me a reasonable trade in allowance on my car. The salesman was friendly and went out of his way to see that I could take delivery that day. When I left something in my old car he sent it to me so that I would not have to make the 2 hr trip back to the dealership.
by Harris, teacher, UVA fan from Charlottesville, VA
November 2, 2018
From the sales rep, Mike, the finance manager, Dan, to the GM, I had the most rewarding experience purchasing my Jeep Cherokee. Didn’t feel any pressure and answered all my questions. I look forward to continuing business with Umansky Jeep.
customer oriented dealer. salesman Steven Silverstein was polite, informative and was considerate of time we had to spend at the dealership. no high pressure. Steve was well versed in all aspects of the buying experience, including his detailed knowledge of the car we purchased.
They were helpful with perusing the vehicle options within my price range. I didn't feel rushed. All questions were answered and the services were elucidated well. I felt comfortable making this purchase.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
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