I called on a Friday and my service advisor was able to get me a Saturday service appointment! I know that’s not easy. Rhonda always comes through for me. I usually give her more notice. She makes me feel valued as a customer.
Just purchased a 2018 Toyota 4Runner Limited from this dealership. Low pressure, laid back approach to selling by Gardner, our salesperson. They did everything they needed to do to sell this vehicle. Multiple test drives, great interest rate on the loan, and better than average discounts on the sticker price. Highly recommend this dealership...
My buying experience from Colton Parker, with scott clark toyota in matthews was my best car purchasing experience in 30 years. Colton was excellent at my requirements for financing, trade in and even drove me to a another scott clark dealership to ensure that i got the right car for me.... It did matter to him who got credit for the sale just so the customer received a great experience purchasing a car/truck. In my experience it was a truck. I would definitely use Colton the next time i purshase a car or truck.
I dislike the computer signing of a contract , a man or woman are suppose to have a paper contract to take home to take time to study it or take it to your regular attorney to see if he can find any traps , scams , hidden traps, like "this sale is conditional" It's called BAIT AND SWITCH" on the financing. This is absurd for a new car salesman to let you take a car home thinking you've got it financed , only to find out a few days or weeks later telling you that the financing fell through and must pay higher interest or lose your down payment plus your trade in , Congress is in the act of making this a federal crime , it's already a scam.
Paul met me and took me around to see all models of the Prius. We went on a test drive in the module I eventually purchased. He was very informative and answered all of my questions without any hesitations. The dealership store was very clean. Mike Swint helped me thru the reams of paperwork to set up my financing. All in all, a pleasent experience.
Courteous, non pressure. Knowledgeable of vehicle. Fair pricing
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