Took my Subaru Outback for its 60,000 mile check. Brian Lawless, Assistant Service Manager, did a fine job in reviewing me what would be checked, gave me the range of what the cost would be, and promised I'd have my car back by 11:30. His predictions were accurate, and I got my car when promised. The shuttle driver, Marty Hauschildt, was very friendly and efficient, as well.
Overall, definitely a 5 stars experience.
2018 Toyota 4Runner Limited 4WD Review
The very best SUV and family car
by Sweet Lou from Houston,Tx
February 24, 2019
5
This SUV has all the bells and whistles plus it's a 4x4 even sweeter to go out exploring with the family and very comfortable safe and very reliable
We absolutely had a wonderful time buying our 2016 Dodge Ram 1500 here. Staff was courteous, and locations was very modern/ clean. Our two salesman was excellent in every way. Thanks again, as we've had negative experiences in the past at another well known dealership. We will be back. -Sharon & Jeff
2017 Toyota 4Runner SR5 4WD Review
Reliability,Comfort, Fun
by GEOFUNAZ from Mesa
February 16, 2019
5
Definitely a fun SUV for the family . Reliable and fits 7!! From the beach to the mountains, this SUV does it all. Smooth ride and never ever have mechanical issues. Well built and would probably buy another if able..
I brought my 2011 Dodge Ram 1500 Pick-up in for an oil change, transmission service and tire rotation. I also told Bobby Coleman (service advisor) that the truck was getting terrible gas mileage in and around town, but it was getting excellent highway mileage. Bobby got my requested services down quickly and called me to give me options / recommendations on maintenance that would increase my in town mileage. Finally, the truck maintenance and additional service was completed quickly and the truck is running much better and getting better gas mileage. I also utilized the shuttle service to get to the service center to pick up my truck.
2017 Toyota 4Runner Limited 4WD Review
Owned it for a few hours so far so good
by Whitney from Van buren Arkansas
February 6, 2019
5
It is fun to drive the comfort is great glad it had the cloth seats it looks really nice inside and out has some paint chips on the hood but they are small
This vehicle has met all my needs while working during harsh winter conditions and hot summers. The 20” Yokahama tires are excellent. Have travelled over 400,000km with no flat tires.....summer and winter and never gotten stuck.
Vehicle available to be shipped to your home. Contact
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2018 Toyota 4Runner Limited Review
Exactly what I was looking for
by Never stop exploring from Sacramento, CA
March 17, 2019
5
Started seriously looking at the beginning of the year check most of the sites CarGurus cars. Com TrueCar Etc. Was looking for a particular model and color and found it on cars. Com. the dealership I purchased from was out of state but the team there was very professional and efficient throughout the sale. Couldn't be happier.
Went from owning 4 FJ CRUISERS to a 4Runner. I am very satisfied with my vehicle, the way it looks, the color, the way it drives, the comfort. I still have to say the FJ CRUISER was my favorite vehicle ever.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (4568 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2019 Toyota 4Runner Limited Review
Surely Recommended
by Fossilguy from Staunton, Virginia
May 14, 2019
5
In all honesty we, pretty much, bought it on a whim and are very happy with it. It rides wonderfully, has plenty of power and is loaded with lots of extras.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.6 (4568 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
2019 Toyota 4Runner TRD Off Road Review
Safety standard are the best I have ever owned.
by Charlie from Columbus, MS
May 7, 2019
5
I feel very safe driving this Forerunner. The safety features are really good. It is a very comfortable ride for my passengers. Love everything about it!
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Wonderful experience
by Beatz12 from DealerRater.com
December 3, 2018
3.6 (4568 reviews)
I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!
2018 Toyota 4Runner SR5 Review
New Ride
by BeckyB from Tulsa, oklahoma
April 4, 2019
5
So far the vehicle meets all our needs. It has everything we need, especially 4 WD. The only thing I would change is it having a better cargo rack on top for travel.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Pleasant Experience
by BobbyR1010 from DealerRater.com
December 3, 2018
3.6 (4568 reviews)
I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.
2019 Toyota 4Runner TRD Off Road Review
Very happy with this purchased!
by VB from San Jose
May 1, 2019
5
I trade in my crappy 2016 pilot to this bad boy. This 4Runner is perfect for my family of 5. We’ll be using this car for our outdoor adventures. We took it to Oceano Dunes for camping and off roading. It drives very smoothly. We like everything about this car.
Kelly Allen put a lot of effort and patience into making sure things were done right when we made deals on two vehicles. He worked with us over a span of three weeks till we had completed enough test drives and done enough thinking to decide on the make and models best for us at this time. We felt our trade-in valuations were more than fair. We got our Camry and our RAV4 for decent prices and with more safety features than we had originally hoped for. Our RAV4 is also a hybrid for not much of a step up in cost.
I sent another survey that ended up in my spam file. Hopefully it was legit!
Craig was very courteous and worked me in even though I was an hour late for my appointment. (I had to be towed, and called for tow service at 9am, but they did not arrive till noon on the 29th, so I was late for my 11:30 appointment--I did phone service and inform them I would be late) At any rate Craig worked me in, and they were able to get the oil changed, and correct the problem which turned out to be a pulley belt. I had thought it was an alternator problem. You are most fortunate to have employees like Craig.
2017 Toyota 4Runner SR5 Review
most reliable SUV I've owned....some for the 2004
by answermann1 from Dupont, WA
April 23, 2019
5
Holds its value like no other SUV. A true off road beast. Great handling and unmatched reliability. Top safety rating. This is the second 4 runner I've own. I've had countless people want to buy my CEMENT color TRD Pro 4 runner offering more than the original MSRP...Amazing!
I was not a scheduled appt., had a warning light show up and Mary Thompson ( I think that is the last name) explained I would have to leave the car but offered a ride to enterprise and would do the best possible to repair my car as quickly as possible. She went out of her way to contact me early the next day to assist me in not having to pay for a rental car for more days than necessary. She listened to my needs and did a wonderful job in accommodating them. She is a valuable asset to Haley! Lamont ( the courtesy transport) was also wonderful, when he drove me to enterprise, he suggested he wait a moment to make sure a rental car was available before he left
on his next rounds, he anticipated a possible issue and didn't want to leave me stranded, rarely do employees really look out
for customers yet it seemed like second nature to him!
2018 Toyota 4Runner SR5 Premium Review
I love my new car!
by JackieOK from Tulsa, Oklahoma
March 29, 2019
5
It is a great car - I love it! It rides like my old MDX and is so roomy. The bells and whistles are wonderful and it is just the right size!
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Premium car, premium service
by m.glassen from DealerRater.com
December 3, 2018
3.6 (4568 reviews)
Vroom personnel were thoroughly professional and I received great value in my trade and new car. I took my car to the local dealer for a through inspection upon free delivery. (Vroom offers a 7 day free return policy.) The BMW service manager told me my 2015 X3 Xdrive28i was in such good shape, it would qualify as a certified per-owned on their lot. I easily could have paid $3K more for the car than I did from Vroom.
2019 Toyota 4Runner TRD Pro Review
Wanted True 4-wheel Drive Again
by PhillipS from Galion, Ohio
April 30, 2019
5
Haven’t had it long but it seems to be a solid vehicle that will meet our needs. Nice sporty styling inside and out. Had all the features we were shopping for. We are dedicated Toyota owners and this SUV will go along nicely with our 2015 Sienna...
Dixie quickly checked me in, told me I might have to wait since I was 20 minutes early for my appointment. Turned out she was wrong; the 10,000 mile service was done VERY quickly and by 15 minute after my appointment I was good to go. Great treatment, including the thorough check of the all the operating systems.
2008 Toyota 4Runner SR5 Review
The Best Car I've owned
by Travel from California
May 8, 2019
5
It's just the right size, has very comfortable seats and is loaded with technology! If you're looking for a new crossover in this segment, put this one on your short list to test drive.
I will continue to buy from Duncan of rocky mount for all my vehicles from now on. Ronnie Altice was the most help and put more wprk into getting us what we wanted for our last vehicle as well as our newest one. All my wife and I did was walk in and he seen us and its like he'd known us for years. His ability to be truely honest and upfront earns my respect everytime. Ronnie showed us everything we wanted to look at as well as his own personal opinions on vehicles which was a huge help. We have told our friends and family to go here because of the service and care we have gotten from the entire staff but to go see Ronnie Altice if you truely want to be treated with respect and althe hardest working salesman we have ever met. I would tell anyone looking to buy a new or used vehicle that before going anywhere to look please go see Ronnie Altice , he will take care of you better than any other dealership you will find. To the team at Duncan, thank you for everything and all your hard work and help to get us in our beautiful truck. To Ronnie we cant thank you enough for all you have done for us this past year with the 2 vehicles we have purchased from you. We will be back for all our future needs to see you and honestly look forward to seeing and working with you again. THANK YOU!!!! As for the awesome Wes Shropshire ( crazy ol marine) it was awesome sitting and talking with you and joking around while we were looking. Thank you for your help and for the help you gave our first night and continuing to talk and hang out with us while we were there. My mom and wife both loved the atmosphere when you were around , it was always fun and a laugh . thank you for all you did for us. Thank all of you all for your help So grateful, Chris, Crystal, and Alex Shell
2014 Toyota 4Runner SR5 Premium Review
Toyota 4Runner!
by Kelly from Sidney, OH
May 6, 2019
4
I love the exterior look of this SUV. It looks like a SUV and NOT a mini van! It is sporty and has enough power for me ;) I can imagine driving this vehicle for many years.
Fast service,Steve Bannon so very nice,friendly,courteous,efficient and found an answer to my question most quickly.Music playing a bad choice for a diverse group of waiting customers,hip-hop? Not indusive for reading/talking. Waiting area much too cold,turn down a/c a bit. Valet guys not at all friendly,just there.A "hello" would work for me,at least.
2019 Toyota 4Runner TRD Off Road Premium Review
Most reliable 4x4s out there
by MarceLLama from SAINT AUGUSTINE
April 26, 2019
5
I got my 19 4runner Sr5 4x4 for specific needs as restaurant shopping and surfing, it has plenty of room for transporting cases of beverages, fruits and vegetables etc and also gives me the powerful 4x4 I need to get to my surfing secret spots when I'm not working, overall a phenomenal utility vehicle, is big, is strong, is sexy.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Elvis made it easy, no guessing, everything done up front.
by Michaelmichael from DealerRater.com
December 3, 2018
3.6 (4568 reviews)
I'm just going to talke about the only thing that was really BAD. My target time for delivery was 6am - 8am. My car showed up at 8PM. Hard to check it out in dark. I took the day off. And since it came so LATE that I had to call in sick the next day. (I get up at 3am for work) And the drivers door emblem was missing. Delivery drive said I had to prove it to him, that one was there when I nought th car, witch I did. He said there company would send me one. Yea RIGHT!!!
2018 Toyota 4Runner Limited Review
this is my second one
by tomasio from Nathrop, Colo
March 3, 2019
4
Great vehicle for Central Colo. for off road and highway with the greatest reliability in any vehicle I have owned. Not the best gas mileage but worth the investment.
Wes immediately ran out to greet my boyfriend and I. I had been to several dealerships, and being in my early 20's none of them treated me as a serious buyer, one major dealership acted like they couldn't be bothered with us and even laughed at us while discussing vehicles. Wes is super friendly and makes you feel comfortable buying a used car, without having to ask he had the car history and everything ready for us. By the time we left I felt like I've known him for years!! Definitely recommending Wes and the rest of his team to all of my friends/family/and coworkers looking for a respectable and trustworthy dealership.
2016 Toyota 4Runner Trail Review
I love my new 4 Runner
by Go Red Sox from West Chazy, NY
April 29, 2019
5
My 4 Runner meets all my family's needs. We were surprised it drove so comfortably, not like a truck. And all the extra room is a bonus. We loved dealing with Handy Toyota in Vt.
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