They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
Scott Bolin and his assistant know how to do business
by DBelloc from DealerRater.com
November 29, 2018
By far head and shoulders above any other car buying experience. I was in and out of the door in a new car in 30 minutes. Be sure to stop by and see Scott and his crew. I bought from him at Toyota of Grapevine. And now dove over 30 minutes just to do business with him.
I experienced that some repairs are not corrected on first visit to dealership. Recently, my car was in second time for same AC unit problems. I was told the diagnosis was different this time-$$$. The other problem is that car randomly hesitates to start. The problem of.random starts is back.again. It has been less than 2 weeks since repairs were completed.
I posted previously about my experience with Frisco CDJR. Since then, Paul Failor and Vinny Attaguille addressed all of my concerns and earned my business. Mistakes happen and we were able to work through the issues. I would like to amend my previous comments and share that the leadership of Frisco Dodge Jeep does take an active interest in their relationships and given the time & opportunity to discuss them, they will do right.
From the guys and gals that open the front door to the very TOP, EVERYONE IS AMAZING!
Thank you Anthony & Colt Carlisle, I’m excited to be a Lexus customer again!
I appreciate your flexibility, patience, professionalism and positive attitude!!!
Bravo! Thank you!!!
It was such a blessing to find BBC Motorsports online when I was shopping for my car. Steve and Neil did a wonderful job in helping me to find and purchase my Lexus ES. I drove from Louisiana to BBC and had the easiest, stress-free vehicle buying experience I have ever had in my entire life. I couldn't be happier!! I was also pleased with the inventory. If I am ever looking to purchase another vehicle, I am going to check with BBC Motorsports first. I highly recommend purchasing from BBC Motorsports. If/when you are looking for your next vehicle, do not hesitate to buy from BBC, these guys are simply awesome and will go above and beyond to make sure you are happy and well taken care of!!
Glen was very helpful and got me a screaming deal, made sure I was well taken care of and treated me like family. Overall a great experience and would definitely recommend him to anyone looking to buy or just in the market.
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Milton Cordero assisted me in the purchase of a new Toyota Camry. He made the buying process simple and fun. I was shown the details inside and out of my car and all my questions were answered thoroughly. I received a great offer on my trade in and an extremely fair sale price on the Camry. He even kept in contact with me since the purchase to make sure i was thoroughly satisfied with my purchase and experience. I will definitely return for my next purchase and refer my family to do the same.
This is the nicest preowned dealership I have personally ever been to. I had a great experience with Jason. He is very professional, nice, and he definitely knows how to take care of his clients. I see why these guys are rated so high. I bought a Mercedes SUV for my wife’s birthday and I got the best deal on a great vehicle... highly recommend.
The building is older but very clean. Quick friendly customer service. From the time I saw the car online to the looking, buying, and financing process was only a few hours and I only had to show up to drive and sign paperwork
Thanks Ultimate Machine
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
I called Ryan on a Saturday morning about a particular car I saw online. He said he would pull it up front for me to come drive. Upon arrival, the car was there as promised. I drove it and some other cars in the same price point or a bit cheaper. I ultimately decided on the first car. They had done their inspection and replaced a number of things. It was a 2009 Toyota Camry with about 44,000 miles on it. They had replaced all four tires with brand new ones. I definitely feel like I got a very good car and I appreciated the way they conducted their business.
Fantastic service! This is my second time to purchase a used car from them. I went back because I trust them! My first car purchase needed some minor repairs and they toke care of it right away. I just purchased my daughters first car and they also serviced it before we drove it off the lot. Never anything wrong with a used car when you know you are taken care of. Happy teen=Happy Mom!
Great attention! great service! Great price! I bought an awesome truck! Hayden made it so easy to choose the right one! I will come back for another truck if I need it!
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