Quick, professional and pleasant experience. From the time I walked into the service center, until I walked out, I was treated like I was welcomed. Very few dealerships have created an atmosphere like this, and I look forward to continuing to use this dealership.
What a PLEASURE to deal with EVAN and this dealership. From the first contact Evan was so attentive, even thought we were over 3 hours away; this was JUST the vehicle we were looking to buy; he made it all so easy; this dealership made everything possible; and within a week we were driving it home! this dealership is FIRST class and we had a great experience. Thanks to cars.com and to Parker Lexus we have the car we were searching for!
I set an appointment to purchase (program) a spare key. The service team was attentive, patient, and delightful. Chris and Paul were my service consultants. Although I didn't purchase my vehicle from Parker Lexus I was not excluded from their quality service. The customer service was satisfactory. My calls were returned immediately after every voicemail message. I brought my car in before my appointment to ensure I would surpass the rush crowd, but my service appointment was extended. The extension of time used to program my key did not "hinder" the quality service. My car was thoroughly washed and my complimentary cookies/water added icing to my wait. Lexus has trained their staff to understand the "value" of equality, good customer service, and communication. It was "my pleasure" to do business with Parker Lexus.
Salesman, Mr Dewond Smith was excellent. Thanks for helping us purchase our new Sienna. You were great and we loved our visit. We will tell our friends to come see you. Thanks again
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