Drove four hours to reach this dealership which was out of state for us. Pricing of the vehicle and trade in allowance very fair, worth the drive. Salesperson and sales managers very polite and accommodating with very easy buying process. Our only complaint is the not so optimal communication between the sales team, finance team and repair shop. All was well in the end but it could have been a perfect transaction, rather than a lot of back and forth. Overall, we would shop there again but beware of potential miscommunications between their staff.
Courtney Miller is the greatest, very easy to communicate with, one of the most courteous, knowledgeable salespeople I have ever had the pleasure of working with she goes above and beyond to see that you are completely satisfied with your vehicle purchase experience.
I just bought a new 4 runner and the sales rep. was very attentive to my questions and explained everything very well. The general manager Gerald Miller and the service manager have always gone out of their way to help me with any issues I have. You drive up to the service area and employees are with you instantly. Poe Toyota personnel are professional and polite and treat you with respect; I HIGHLY recommend this dealership.
Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
Requested information about a vehicle by email only, no phone number was given. Salesman called another person associated to me and was rude to them. Hung up when the person tried to explain they didn’t know what he was talking about. Salesman then finally emailed me saying that it was not okay that I gave someone else’s number. Very rude, will never buy a car from this dealer.
Brought 2016 Prius in for 40,000 mile checkup. Was completed sooner than expected with well above average customer service. Will always take our vehicles here for service. We also have a 2018 RAV4.
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