I went in to test drive a Rav 4 and ended up purchasing one the same day. Neng Lee and the staff were great to work with. Neng was patient and helped me find exactly what I was looking for in a vehicle. Overall Neng provided excellent customer service and answered all my questions. I would recommend Neng and Inver Grove Toyota to others.
I brought my 07 Prius in for service in early November. Knowing I needed tires again (3rd set), I asked for recommendations which would have been better in snow than the current tires, or the original set, both of which were traction-deficient. Jason recommended either a Michelin or a General Tire Altimax, and that I could/should get other ideas online like at tirerack.com or elsewhere. I've gone with the Altimax, and am quite please with the ride, noise-level, and traction so far (on wet roads, dry, and an inch of snow). Also, I was expecting some additional expense for incidentals since the car has 105K and is 11 years old. It did need some additional work. I've always trusted Luther Toyota to treat me right. And they have done so again. Thank you John D.
Scott did a 5-star job in helping us choose a new vehicle, a Highlander, when we came in to look at what would have been our fourth Rav 4. He was forthright, helpful and direct; we feel we were very well served by his professional and courteous manner.
We chose to come to Rudy Luther after looking online for a salesperson. Nettie was so wonderful to work with. She is knowledgeable and her years of experience working with people was evident! Her ability to hone into us as a couple was amazing. Nettie took the time she needed for us to make a decision!! We were trying to decide between a couple of vehicles and we never once felt pressure to buy. We would recommend Nettie to anyone looking for a no-pressure salesperson!! We would buy from her again hands down!
Mark Jersild worked with me when it was time to replace my 2007 Toyota. I opted for the Camry - Mark listened to my needs and helped me find a great fit. The purchase process was very smooth and hassle-free. I highly recommend coming to him for your new car! Sarah in finance was also very knowledgable, great to work with and offered assistance even after the sale.
I walked into Luther Brookdale Toyota hoping for information to decide whether to buy a used car or lease. Having mainly owned cheap, junk cars, I didn't feel confident in purchasing a new car, but Jake Campbell and the team here helped me squash those fears. I was welcomed back a day later, after thinking through my options. Both Jake and Yuri spent time making sure I understood everything (without ever talking down to me). I bought my first new car, and am delighted with it! This was a fantastic experience, and I highly recommend this team.
From check-in to check-out, the staff was friendly, courteous, and knowledgeable. I was in on Saturday and everyone was very busy, but managing to go about their business in a pleasant and professional manner. An excellent group of men and women that take their job seriously and go the extra distance to offer help and assistance each and every time.
Sales person Bob McCoy found us exactly what we. The price of the new car price & trade in value were in line with what I was looking for and the car was prepped and ready when we arrived. Everything went smoothly with financing and explaining the new car features.
Troy McKinney is a great salesman. He was not pushy and took his time with me. It was very important for me to stay at a certain budget point. It took me a long time to decide and Troy was very patient and took time out to help me.
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