Went in to just look at some cars. Ended up leaving with a used car at a great deal! The process was so simple and painless thanks to Stew Nelson, the salesman we worked with. Would completely recommend this dealership.
This review is for our salesperson Al Proceso, Thank you so much for your help with my mum's 2019 Toyota C-HR. We originally came in for a 19' Corolla and switched to the C-HR after seeing them side by side. Al was very patient with us and thoroughly explained the difference on the two vehicles. Management here that we dealt with were Mostafa, Joe and Mark in finance. Everyone here exemplified professional courtesy, they explained the deal, went over our financing and leasing options and presented numbers that made sense for our budget. We really appreciate the way that you conduct business and we thank you for making our first purchase from you super smooth and easy for my mum. We will be sure to highly recommend Continental Toyota to our friends and family. All five stars from beginning to finish.
I brought my car in with a "clanking " sound every time I hard-braked and rarely at other times. The mechanic test-drove and found two metal cans of De-Icer and Flat Tire Fix under the driver's seat. when these were moved to a different spot , the noise disappeared! I received a no charge and a smile and respectful explanation from Mark, the service writer. Work was done quickly, at the time of my appointment, and I felt that the people I dealt with were competent and caring about treating me fairly. It made me want to go back the next time I need service. Rick H. Darien
We visited a few dealerships and are glad we landed at Northbrook. Larry in sales listened to what we needed, answered questions and gave us good options. Manny and Anthony were very helpful in processing the sale. We were not familiar with all the new safety and communication features and they took their time in explaining these to us. We feel that if we continue to have questions we will get excellent customer service there. And best of all are very happy with our new Toyota!
Daniel was my service Advisor this time. Informed me on all that was included in my 10,000 mile Toyota Care Service Package and what I would receive. Work was completed in a timely manner As I was sitting in the waiting room, my Salesman - Adrian Gjergji came by and ask if I needed anything such as water, coffee and how was my Toyota RAV4 was performing, etc... Another Satisfied Customer - Thank You ! JIM
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Alex Dubinsky is a delight to work with for purchasing a vehicle. No pressure in the process and very helpful in choosing the right car for your needs. He is very knowledgeable about the different model and trim available. It was actually a fun experience.
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