They were kind, courteous, and easy to work with. Steve stayed late to make sure we were well taken care of. One area of improvement is to make sure owner’s manuals are in the vehicles.
by jll from Milwaukee, WI
October 27, 2018
Have only owned one month, but ride is incredibly smooth, quiet and comfortable. Love the two-tone leather interior and accents. Only things I don’t really like are stereo controls and interface, sound is only okay, and it needs usb ports for passengers.
From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and get us into the perfect vehicle. We test drove a Highlander and fell in love. Brad explained different features with us so we knew what we were getting for our money.
Very comfortable, stylish ride
by Amy from Stillwater
October 27, 2018
Fuel economy is amazing! Very comfortable ride with lots of leg room in the back. Surprising amount of trunk room. Very reliable and very little maintenance required. Love the 10,000 miles between oil changes.
Wanted to have a utilitarian vehicle. The 2015 Impala was an excellent car but I need a vehicle to take my daughter on adventures and then become dad again when needed. Chip, the manager and finance associate were great. They worked so hard to get me in the vehicle I wanted. Thanks to all.
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
Great service. I had an appointment for an oil change, tire rotation and a software flash updat recall. My appointment was at 0800 and I arrived at 0745. Left the dealership at 0930. Seemed a little long but no big deal, they also washed the outside of my truck!
Mike Alwin in the Service Department always takes great care of me and my vehicle. It’s always a smooth process to get my vehicle in, get my loaner car and be on my way. Thank you again for all of your help during my Service visits!
The customer service was great. They were tactful about time and was courteous about getting my car back to me. The atmosphere was clean and pleasant. Kia of Jackson have my Business, they took care of me!!!!!
The facility was nice and the car choices are good. My dealer seemed distracted. They did not appear busy but he didn't seem interested in my being there. I felt I was pulling him from something more important. The prices seemed fair. I would only recommend if you want to get in buy and leave.
I am disappointed in the lack of storage space in the front seats. The paint scratches easily. Future designs should include a place to put a box of tissue and other necessities. The glove compartment is too small. The car is very comfortable and I really like it other than storage and paint.
Lexus without the price or insurance
July 25, 2018
Average about 38 mpg combined. Quite, agile, good stereo. Bought used with 82k. Exterior and interior are almost like new - they both have held up extremely well despite the mileage. 4 adults are VERY comfortable in this car.
Owned 2 Lexus before this. GS400 and GS430
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
The best car I have ever owned.
by Mikeo from Maple Grove
August 6, 2018
This car has been reliable, economical and comfortable for the years I have owned it. I cannot imagine a better car, including Mercedes-Benz that I have owned in the past.
David Jones is friendly and helpful. He listened to my needs and worked to put together a good deal for me. I feel that he was very straightforward, which I like. I traded in my A4. It was a car that I liked so much, I replaced it with a newer A4. I was nervous about buying a used car, so David helped me understand the Certified Pre-Owned. He was very patient in terms of letting me check out a number of the used cars. He didn't call me relentlessly, the way some other salespeople have. That was appreciated. Since moving to NC, I've had my Audi serviced at this dealership. They've always been very good to deal with. Glad to see that same vibe carried through to the sales side of the dealership.
Great economical car
by popchi from Redmond, WA
August 9, 2017
This car will go over 400 miles with a full tank of gas. Rooming and ride comfortably , and easy to handle.
From the time i called and talked to Justin in parts then my service advisor Chris and the nice gentleman who greeted me named Alan; everything with my experience was fabulous. Chris kept me informed, called me back many times to answer my questions, kept me informed all day.long on the status of the repairs. CHRIS IS EXCELLENT and Justin was most helpful too. I had given up on working with a lexus service dept after so many bad experiences at lexus of tampabay. Now I had a reason to keep visiting lexus for my services.
Very satisfied by combination of economy and luxur
by Zorba from Tarpon Springs Fl
December 14, 2017
I was in the car business for 27 years and have driven a diverse group of cars. My Avalon is economical and luxurious with a very nice character change and a firmer ride in the” Sport” mode. It is a given that well known Toyota reliability and quality is an important reason to own this car.
I have had my 2006 Toyota Avalon serviced at AutoNation of Fort Myers for since 2006. I have always been treated fairly and quality of work is excellent. I am always made to feel I am a valued customer and many times AutoNation has gone the extra mile to assure my customer satisfaction. It has been a pleasure doing business with them.
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I Thank so much ...
Crushing gas mileage in luxury.
by AvalonDenver from Denver
August 15, 2018
I hadn't considered driving a sedan, much less a large sedan until I rode in one using Uber. I've been driving Subarus and Hondas for years because they're reliable and get good gas mileage but this car gets better gas mileage and is much more comfortable.
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