Bought a certified preowned Jeep Grand Cherokee my salesman was fine but the “STAR” of my purchase was Tiffany Shelton ! The finance manager she got me an incredible intrest rate! And I was in and out within an hour ! HASSLE FREE !
Tammy Chinea was exceptional, she listened to my needs and concerns in the search for a used car. She was polite and extremely professional. Although I did not purchase a car she is definitely the person I will return to when I’m ready to make my purchase.
I found a used vehicle online the day before, I was greeted immediately by a friendly salesman. After hearing what I expected from the experience he was able to deliver on those expectations. I left with the vehicle wanted and with the terms I expressed as what I needed to make the deal happen. Now I am loving my new truck! Thank you Arrigo Dodge.
The service reps were very courteous and professional Aaron Newman is very attentive, professional, and cares about customer satisfaction. He reviewed my concerns, took time to explain things to me and made sure the courtesy car arrived on time.
I went with my older aunt and her husband (75 & 76) to lease a new car in West Kendall Toyota, delivering her old car as an exchange. We really were surprised by the care, expertise and diligence showed by Roberto Flexas, the sales representative, and Julian Bertel, the Finance Manager who closed the deal. We were aspiring to a certain price range with the most basic of cars an, thinking of a Toyota Corolla or a Camry if possible. Roberto Flexas did he's best efforts and among the whole inventory of 38 Toyota Camry's he found the only one who was almost a perfect match for our desires. They valued the car we were delivering at a just price and the final numbers were discussed by Julian Bertel to give us the final results that we gladly accepted because there were better that what we envisioned in the first place. We came out of the Dealer with a new car with a new plate, already paid in advance, with complimentary rugs we solicited and the best of attention. We will recommend any one interested in getting a fair deal, with a stellar service to go and seek Roberto Flexas or Julian Bertel to seal a deal. Lazaro Jordan
Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
I had a wonderful experience at West Kendall Toyota when I purchased a 2017 Chevrolet impala. Raul Sarduy (sales consultant) was very courteous and professional during the entire transaction. Julian Bertel (finance manager) was very professional and efficient with all of the finance paperwork. It only took an hour and a half from test driving the vehicle to walking out the door with all the paperwork.
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