Honest car dealer. Exemplery sevice.
August 15, 2014
Questions: What makes a business great? Answer: It is the ability to rectify a mistake and going the extra mile to accomplish this goal. It is the fortitude and culture of a business to defend its good reputation by providing exemplary service to its customers. This is why I feel Toyota of El Cajon is a great business. They turned an unhappy customer into a loyal customer for life. For a car dealership, it is truly an extraordinary feat and high standard of ethics. Initially, Toyota of El Cajon made certain statement regarding payment. However, due to low credit score, Toyota Finance charged a higher interest thereby causing the agreed upon payment to go up. Once, the owner of this family owned dealership, Gary Kaminsky became aware of this issue, he immediately took action. Gary, in fact, used his influence and persistence to get Toyota Finance to reverse their decision regarding the rate tier. Gary’s staff and managers work relentlessly with Toyota to resolve this issue. Sales manager, Paul Sphabixay, went above and beyond the call of duty to tenaciously remain involved until the matter was fully resolved. Ross, the sales person was a perfect gentleman and acted as such throughout the transaction. In the end, I was pleasantly surprised by the dealer’s steadfastness in making this car buying experience a perfect transaction. I would recommend this family owned dealership to my friends and family for a straightforward car buying experience. Off course, I shall return to this dealership whenever I need a new car.