It was great that Groove definitely had the lowest price on the vehicle we purchased. Even better that Zach was our sales contact. He kept in touch with us over the buying process and ensured all was right. I think Groove Toyota is one of the few dealers that realize that the old rules don't apply in the new internet age...as customers are well informed on their purchases. Other dealers were playing the same old deception games. Great job Zach and Groove Toyota in South Denver!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We just purchased a 2019 Tacoma from Stevinson East. We were extremely happy with our salesman Ernie Khalil. He came in on his day off to do our sale. We had a limited time to do the deal and Ernie made it happen! He had our trade appraised and deal locked down and into finance within 30 minutes. Finance was so simple as well. We were back on the road with a great deal in the exact truck we wanted.
Allison was not only nice, but very thorough in her process. She made everything about buying a car easy and non-stressful. We appreciated her patience as we struggled to make our final decision. What a great experience and we are thrilled about our new RAV4!
Allison was the first and only person who greeted us and ask us if we need help while we were inside the building for about more than 5minutes. We we???re comfortable with the way she treated us and ask her to accommodate us in getting a new car. When she learned that we already did online communication with another sales person in the same dealership she was kind and honest enough to inform us that we have to talk to that person. But we decided to stick with her. She was courteous to tell the other sales person involved about the situation. We were the last costumer who stayed and it???s getting late but she has been very patient and helpful to us. You need more people like her in your company.
I had a 13-year-old car to trade (very sad; love that car) and cash to spend on a new used car. Matthew was excellent to work with after searching online, finding one I thought would work, confirming its availability and then finally arranging an appointment and test drive. I felt listened to, understood and absolutely valued as someone important to him that day and the dealership overall. The whole transaction was smooth ??? and I wasn't the only one. It seemed to me that day that all of the sales people and customers were having good experiences. They must be doing something right! I would recommend Matt and Shortline without hesitation.
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 5, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
Amazing courtesy and respect from a used car dealer. They honored a price I saw on the internet the day before, even thought the sticker was higher when I came in. Professional, polite, knowledgeable and a very efficient buying process. The used warranty they sell is outstanding and their no-document financing is second to none. I was just blown away on how great everything was.
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