The service is great! The online tool to schedule does not update the service records at Concord Toyota. Recommend that it not be used and call the service there. I have used it twice and been told I didn't have an appointment. Luckily they were able to still do the service.
My service advisor Jennifer Simmons is GREAT at her job!!! Without her I don't think I would have received the level of service that I did. She was instrumental in getting the previous dealership (Lithia Toyota) to do the repairs that needed to get done in order to pass smog as well as Lithia paying for the repairs. I will be forever greatful for all of her help. Toyota of Vacaville is the BEST.... THANK YOU JENNIFER!!
I came in with my wife to look at a Prius C. My salesman Chris was amazing. He answered all of my questions, showed me a few different options, and best of all he wasn't pushy! He let us take the time to decide what would be best for us. I've been in for service and they take care of me all the time. They're quick, explain everything, and don't try to rip me off. I'll continue to come back.
After doing much research, we settled on this dealership because they had 2 colors we were considering and wanted to view the car in & out. Staff was pleasant, no pressure to buy. They were interested in making a sale; unlike a dealership in our local area. They matched the price of another dealership and the sale was made. There was no pressure from the sales staff and manager. The finance manager was upfront on all contract figures and explained all questions we asked. No pressure there either. Kudos to the dealership. We would go back again.
We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toyota is closest to our home, and we have two kids and not much time, so I test drove one there, but didn't commit to buying it. The salesmen I talked to were great and there was no pressure. After doing our research, I called Novato Toyota and asked if they would match the price we got online from a few other dealerships. Novato Toyota gave us the best price out of them all -- so easy! But one of the best parts of the entire process was setting the whole deal up over the phone and via email so that when we went in to sign papers, that is all we had to do. With kids in tow we were in and out within 20 minutes, our new Prius was clean and waiting for us, and we drove off before either kid noticed they were bored. It was brilliant! (Since purchasing, we've serviced our Prius with Novato Toyota and it's always an efficient, pleasant experience.) I will buy my next Toyota from Novato Toyota for sure!
We recently purchased a used Toyota from John Larsen. When walking around the lot looking at cars,I usually cringe when a sales person approaches, but John was different. He was very helpful, knowledgeable and not pushy at all. He showed us cars in our budget and did not try to up-sale us! I really appreciate him and would defiantly purchase from him again in the future.
I recently bought a car from this dealership.. my salesman was John Larsen and he was exceptional. It's so hard to find someone so genuine that is so willing to actually do their best to make sure you have a positive experience. This guy is awesome!
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
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