My main reason for going that day was for a simple recommended service appointment to do an oil change and a few other small things. Spoke with Brad Smith about a trade-in value just on a whim of an idea and left there with a new car instead. Fast, friendly service!
I was very nervous, and my boy freind to me to go there. My sale guy James Fraley was a big help, he went above and beyond to help me and the financial manger was also get they make you feel like we are great friends, but the other car lots prejudge you looking at you like you can not afford to get a new car from them, not Jim Hudson with them we are all equal. And my daudhter's new car will be coming from Jim Hudson
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great customer service. William helped me with my trade in into something bigger for my family. He was very patient with me and only wanted the best for my family. I will gladly recommend William and McDaniels Acura to anyone.
My recently acquired Avalon is the second Toyota I???ve bought from Scott Cooper. I messaged him over a week so the process of actually buying her was very simple. Hope she works out as well as my Corolla!
I was in a bind to get some minor things done for my daughters car prior to school starting. Showed up and the staff listened to me and made me feel confident that it all can be done in a short time. So I enjoyed my complementary Star Bucks. Poof it was done and I daughter was on her way. Thank for a clean professional atmosphere.
Josdin Velez Morales helped get my 19 year old son into a 2015 Kia Rio, my son was pre approved for financing through our credit union. I posted on FB saying we were looking for a car for my son and Josdin reached out to me, I told him my son was approved for $6,000. Josdin worked very hard to make the deal happen, the car was listed for $7,399 online but we ended up walking out the door (with all fees and tax) for $6,000, Josdin was awesome to work with, he was super nice and wanted to see my son get a affordable/dependable car that didn't cost a lot (since he goes to Tech and works part time). Me and my husband had been looking for over a week and Josdin was the first person that understood what we were doing and did everything he could to get us in the car for my son. I would highly recommend Josdin, super nice, not pushy and made for a very smooth transaction. My son is VERY happy with the car Josdin got him in. Thank You Ann
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