I have had my 2006 Toyota Avalon serviced at AutoNation of Fort Myers for since 2006. I have always been treated fairly and quality of work is excellent. I am always made to feel I am a valued customer and many times AutoNation has gone the extra mile to assure my customer satisfaction. It has been a pleasure doing business with them.
Amazing customer service all very polite and helpful on trying to make sure your happiness is achieved. When I was not sure about the vehicle I was originally mistreated in they helped me find a car around the price and model I wanted.
Growing up I always heard about how much of a headache going to car dealerships was and having to deal with the stereotypical greasy car salesman. You know, the one that seems to have their fingers crossed behind their backs while touting that they can give you the best deal? At Naples Mazda that is not the case. I researched every crossover/SUV and shopped around for 2-3 weeks before I made my decision and Naples Mazda made my dreams a reality. Professional, personal and knowledgeable staff are just a few of the great traits that they display. I ended up having to work with 2 salesman due to scheduling but they both made sure I got the best deal on my 2018 Mazda Cx-5 Touring with the preferred package and walked out with a smile on my face. Thank you so much. I'll be sending people your way. Shout out to April as well!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We have purchased or leased a "substantial" number of vehicles over several decades. This was the best experience we have had with dealership personnel starting with the receptionist who connected us Arlington Fritz who introduced to his manager Syed Madni. From our entrance to the dealership through to closing the deal with Financial Manager Anthony Leli it was a pleasurable experience.
This company bends over backwards to accommodate their customers. Every time I see one of their commercials on tv I get a good feeling becuse of my experience.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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