We were instantly greeted and shown inside where we were asked the basics of what we wanted. Sam found us the exact car we wanted within the price range we needed. After that, the process was cake with the H and H Kia team taking car of everything!
I live in Colorado,saw this car that I used to own. Flew out Monday and bought her. They worked with me over emailing and were very helpful. Even picked us up at the airport. Thank u!!! Glad to be back in my AnnaStesia.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Thank you Sean Mitchell and Woodhouse Hyundai of Omaha at 114th & Dodge! For the past month in a half I have spent my entire free time car shopping at just about every dealership in town and sat in every small and mid-size SUV there is. After all this, I can honestly say that the experience at Woodhouse Hyundai of Omaha was my absolute favorite. Sean Mitchell was my Salesman and he was fantastic to work with. I told him what I was looking for in an SUV and with the help of his manager and general manager, Don Vitito, they were able to find me my perfect car with everything I was looking for and more, all within my budget. I work three jobs which only allowed 1-3 days a week to car shop for that month in a half. Due to my limited free time Sean was even willing to stay late and come in on his off days to assist me. He was not pushy and allowed me the time in between visits to shop around without texting and calling non-stop. I bought the Santa Fe Sport Ultimate and love it so far! THANK YOU SEAN MITCHELL for making this an amazing car shopping experience!
Purchased this 2015 vw over the the internet/phone. Traveled 1,700 miles to pick up. The car was just as Steve described and at a fair price. Flew in late on a Sunday and Terry and the staff stayed late to deliver the car. The followup paper work and missing owners manual were quickly replaced and mailed to me by Kerry, to Washington State.
Overall excellent service and would do it all over again.
We checked out two other local dealerships (Toyota/Chevy) and Village Pointe earned our business hands-down. Justin D'Angelo was thorough, answered all of our questions and made sure that everything from the vehicle features to financing was transparent. We received two other quotes on our trade in and Justin was able to match that plus offer a better deal on the vehicles. We walked away with fully loaded autos and a great maintenance package for each for less than the other dealership was quoting a purchase / lease combo for two vehicles. If the service department is half as good as the sales / financing is then I will be extremely happy. Thanks for all of your hard work and professionalism Justin. We truly had a great experience, for the first time, buying our vehicles.
We called Jose around 4:30pm to let him know that we were intereested in a car that we saw online. We let him know that we were coming from Papillion and he said that he would have the car waiting for us when we got there, which he did. Even though they closed at 6pm, Jose made sure that we had enough time to drive the car and negotiate our trade in cost as well. The entire purchase process was fast and painless! Sharrieff was excetional as well! Great sense of humar and processed our paperwork quickly!
It was a wonderful experience purchasing a vehicle with Anthony. Excellent customer service and extremely knowledgeable. His personable approach made shopping for and eventually purchasing a new vehicle a pleasure. We were always warmly welcomed and never rushed into a decision. Often it seemed like he was just having a conversation, than trying to sale a vehicle. Bottom line, he was more like a real people than a sales man and I would easily purchase another vehicle from him in the future.
Great experience worth reviewing again eight months later
by Soccer Mom from DealerRater.com
November 29, 2018
My husband and I were talking about Village Pointe Toyota the other night on the way home from Lincoln. First we were talking about how much we loved our new Sienna. The topic came up because my husband loves the way the bright lights go on by themselves and off when there's a car coming. Then we started talking about how easy your dealership was to work with. We love that we were able to call someone in finance when we were in Lincoln and get a quote on the Corolla with an exact payment on the exact vehicle over the phone. That made it worth the drive to Omaha to buy the vehicle from you. It was a lower price for a better vehicle than the dealership in Lincoln, and you all were very honest and upfront and helpful. (We bought a Corolla and a Sienna in March.) I will definitely send someone your way if I know of anybody looking for a vehicle! Working with Jose was a great experience both times! We love Village Pointe Toyota, and we love our new Sienna and Corolla!
Today I walked in and was greeted by Mike at the front desk. He was really helpful, and walked me through the approval process which i have no experience with. He was really friendly and answered all of my questions. I left with a new car about an hour later. Im kind of in shock at how well this went. It was quick, easy and he was really friendly. Thank you Mike!!
Michael Abrego was excellent. The whole process with him was great. He knows his product very well and answered all of my questions. I recently bought a Brand new Tacoma and I love it. Michael was patient and showed me all the different types of Tacoma’s available and found just what I was looking for. If you are looking for someone who will go out of there way to provide you with great service ask for Michael Abrego sales Representative. I’m sure he will do the same for you.
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