It was a great experience working with Gateway. I had gone to several dealers and felt like the dealers were forcing a sale and then harassing me via telephone. Andrew answered all of my questions and then stepped back to let me decide and had me call him when I was ready. The purchase was seamless and Jay was laid back and professional.
Great customer service! Tony, the salesman answered all our questions and got everything done pretty quick. No waiting around in the car dealership all day everyone was very friendly and helpful. Would highly recommend this place to anyone! Would give 10 if I could!
From the moment I walked in the door at Lester Glenn I felt at ease. NO high pressure. I knew what I wanted and Frank understood that. Frank A. was my salesman and had absolutely the best car buying experience. I had a million questions and they were answered without judgement (not always the case when a woman is buying a car alone) even though a couple of my questions might have been considered silly. We went out to the lot to look at what was in stock but the Lime Twist I had my heart set on was not available. He took the time to go through the computer to see when one in that color was going to be in. I was pretty lucky in that respect too! I picked up my new car today and even though it was raining it didn't dampen my experience in the least. I proudly rang that bell on the way out the door and was proud to have my pic taken with Frank with my cool new ride! Thanks Frank. I'll be sending anyone who asks for a recommendation to you.
I have to say it is one thing to expect good customer service, but to actually receive it from start to finish when doing anything in 2018 is extremely rare to come across anymore. After entering the dealership I headed towards the customer service desk and looked over and met an associate named Fabian, after greeted with a smile and a how can I assist you, I shortly realized that he was not a sales person, but he immediately set myself up with Robert (Rob) to be assisted. I sat down, told Rob exactly what I was looking for and he complelty came through without hesitation. He set my trade-in up immediately with the previously owned manager to be able to give me a fare trade in on my current car. Rob had no issues with me wanting to look at multiple different cars. I was not rushed in anyway and was treated with the upmost respect. When I realized that my husband could not be there in time to sign the final papers on my new discovery that day (as we had family coming in and I needed a bigger vehicle right away) without hesitation Rob immediately offered to have the car delivered to my home that evening by himself personally and would bring all the paperwork with so we would have our new SUV that day. If that doesn't scream above and beyond excellent customer service I dont know what does. A huge thank you to Rob for his outstanding work and every single associate that I came into contact with. Even the associate that worked in the service department that was going to get the SUV cleaned and gassed was extremely polite . Thanks again Monmouth Landrover Dealership
June D???Isa made our leasing experience an absolute pleasure. We had visited other dealers in Freehold and our experience was just horrific. June was professional, informative, and very knowledgeable. We were in and out in no time. WOULD RECOMMEND.
Nick was my salesman during the purchase of our new Toyota Highlander. From start to finish Nick was professional and knowledgeable. He explained each trim and each feature associated with each trim. Best of all we negotiated via email and text which I appreciated. In the end he got me the best deal on a great car with NO surprises. Sal in finance was also great, getting me in and out as quickly as possible. This is our first Toyota but it will Not be our last at this dealership. - Nick/Manalapan
My experience at DCH Freehold Toyota was excellent. I arrived early, and Ian already had the car ready for me to look at and test drive. Ian was very helpful throughout the process. He was courteous, professional and a real down-to-earth person. He answered all my questions. I felt so calm when talking to Ian. Glenn and Chad were also helpful in sealing the deal. Never once did I feel pressured in any way. I would highly recommend this Toyota dealership to anyone. Thanks DCH Freehold Toyota!
Despite this being a really difficult time to buy a car after having my Prius totaled and living with constant pain, Ian made my shopping and purchase experience a breeze...almost painless. He's knowledgeable and friendly. I couldn't ask for more in a salesman.
Justin was great to work with, and really stuck with me until the end of the purchase! He was very knowledgeable and helped me through my first car person! Awesome guy, great service great dealer. Thanks justin!
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