This was one of my best experiences at Matthews Motors Service Department. I was very impressed with the staff who went the extra mile to take care of my car, showing me tangible evidence of my car's needs. Thank you!
Before I came I heard great things about this place and they were true. Everyone is nice and they work with you to find the car that you want and treat you like family. I would recommend to anyone looking to buy a car. Great place
I asked for an appointment for the next week and was able to obtain an appointment the next day. We dropped vehicle at dealership that evening, work was performed as promised. Jonathan called to let me know the vehicle was ready. It so happened that my daughter and wife were out shopping, so I called her and she was dropped at the dealership to pick up the vehicle.
Bobby was awesome! He explained all the car features and made each step of the process run smoothly. He made sure I was happy with the price, financing and most importantly I love my new Legacy. Thank you!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Having more trouble with the car than expected. I feel that I paid too much for the car to realize the problems I have experienced with ownership. Every time, I get my car serviced, technicians inflate my tires to 32psi. My car requires 35psi according to the label in the door. I have expressed this issue twice to maintenance, but unless I remind them they fill the car to 32psi. Nothing personal to the dealership or it's personnel, but I am really dissatisfied with the vehicle and the customer service I have received. My mother always said, "if you can't say something nice, don't say anything". This advice has not been working for me concerning this vehicle and the dealership. Usually, I do not respond or give excellent marks on these surveys, but my experience with this vehicle and dealership is absolutely frustrating. I have been a faithful GM customer for my last 5 new vehicle purchases. I am afraid, I will start considering foreign cars in future vehicle purchase decisions and would get rid of the XTS tomorrow if I could without further loss.
I got the ball rolling with 4 dealerships but Junior gave me a quick & fair quote over the phone while the others wanted me to do the leg work and get the best deal and then come back to them so they could beat it. Junior just gave me the best deal and it was done. Thanks!
I would highly recommend Drew Velez. He was very honest, knowledgeable, and fair when searching for a new car. I was stuck between picking one of two cars and he took the time to find out what exactly I was looking for and helped me pick the best car, which worked out great.
by Not really the 'Family Store' from DealerRater.com
December 3, 2018
Jr was very down to earth, easy to talk to, easy to work with. He listened to what I wanted and made the process easy and convenient. He reached out during the process to check in but was not pushy at all. I would recommend Fred Anderson but specifically Jr Hayes if you are looking for a Toyota in the Raleigh area.
Traded in my leased RAV4 for a new Camry. Excellent service. Got a great new car at the pricepoint I wanted. This is our 4th car with Fred Anderson. We drive past 2-3 other Toyota dealerships to do business with them.
I just purchased a 2019 Highlander from Matt Lowery (sales) and he was awesome to work with. He was very knowledgeable and was able to answer all of my questions. I would work with him again! Justin Heilman (Finance) was great to work with also!
I was well overdue for an oil change due to travelling the week before and my dealer could not fit me in. I called Matthews Motors and they were able to fit me in right away. I had been there in the past with my other car and my husband takes his truck there. Always professional, yet personable and my car was ready in no time. Thanks again for the great visit.
Very easy transaction. In and out within 1&1/2 hrs. Sales was very polite and very informative. Other sales people very helpful with all our questions.
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