I just purchased a 2018 Yukon from Courtsey Buick GMC. I had a great experience all the way from my sales agent, Bill Baxley, to Michelle, the finance manger. They were respective of my time and considerate of my questions. I would recommend them to anyone looking to purchase a Buick or GMC product.
After experiencing more than one headache with other dealerships, we happened upon C&L and cannot be happier with our experience. We have a beautiful new car, and an appreciation for the kind care shown to us by the staff at the Hurstbourne location. Thank you to Justin Pinnick, especially, for a great car buying experience!
Buying a 2017 Highlander. Person I had an appointment with was off. Bad start.
They sent me out with a young man, an intern home from college. Couldn't get the lift gate to operate properly. Not looking good. He went to get a sales person to help. Helpful, he was. Explained much more than I could digest prior to the test drive. Things were looking better. We sat down to work on the numbers. I told him of a quote I had from another dealer. He got that matched. When he gave me the value of my trade in, I told him a price I wanted. He got that price matched. Things looking much better. After some discussion of fees, we agreed to split them. Took a while to get the vehicle ready, but we spent time with a couple different persons.
Overall, a typical car buying experience. I was however, surprised they matched every price point I gave them. This was only one trip back and forth. Not the normal 5-6 times, and here comes a manager to explain you are passing up the deal of a lifetime. This was probably the best car buying experience I've ever had. Thanks Hunter, and Cody.
I returned to have my 5000 mile service done. They were polite, considerate, professional and did not change the stations on my radio:). Russell Coulter worked hard to get the best out the staff and my car was ready for me in enough time to get back to work. My car feels smooth on the road.
Went to get the oil changed on my 2015 Toyota Camry. It was an easy, quick, excellent experience. Don't go to these oil change "specialty shops." It's no more expensive to get your dealership to change the oil AND they washed my car for me before giving it back!
We just purchased a 2017 Nissan Pathfinder from Hertz Car Sales in Louisville, KY.
The experience was a very pleasant and friendly one.
Delfin Clark who was our sales person was extremely helpful, informative, and had a super personality.
There price was very competitive and we were amazed at the number of customers that were at this dealership on our 2 trips there, which tells me they must be doing something very right to have this many buyers.
Highly recommend this dealer and Delfin as a salesman!!
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