Service Dept personnel are friendly and very knowledgeable, answered all our stupid questions without making us feel
Like idiots. Would definitely use this dealership again. We were in and out in no time.
I would describe our recent purchase at Nick Nicholas Ford to be a pleasant experience. Our salesperson, Rex Adair, was very knowledgeable and was able to answer all of our questions and concerns. Making this experience more pleasant, was the fact there was no feeling of pressure involved.
Brought in my newly purchased 2017 Prius (DeLuca Vehicle was demo but purchased at another site) for regular service. Additionally inquired about an extended warranty. I was assisted by Brie Cohen in Service and Adam Phelps in the Finance Department. Brie was excellent, explained what was covered under the 24M mile warranty and told me that I was covered at no cost for what I was doing that day. I was pleasantly surprised as I had expected to pay for service. She then did a hand off to Adam for the warranty (giving me a tour of the facility on the way). Afterwards, when my car was ready she went with me to the car and showed me some things since the car did not come with a owners manual. In addition, Adam made the warranty process effortless, explaining all my options and coverage's. I purchased an extended warranty and maintenance plan. I had every intention to buy that day and never felt pressured. Adam was pleasant to work with, answered all my questions and made me feel at ease. All in all, a great customer experience.
I???m on my 3rd Hyundai from Jenkins and I???ve never ever had a bad experience. I come here for my tune ups, my oil changes, everything. I???ve never left disappointed, unsure or feeling like I was pressured into anything. If anything is ever going on with my vehicle and it needs to be serviced, they???ve always assured my children and I are safe to leave, either in my vehicle or in a loaner until my car is ready. I love my Hyundai???s, but Jenkins Hyundai and their amazing, knowledgeable, caring staff is why I always come back.
Customer rep in the service area was very good. Had a nice chat with Mr. DeLuca. Timothy, a sales person, was very accommodating!
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