Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
Jarred was the person I worked with the longest. He was very friendly, courteous, helpful and professional. He worked hard to try to get me the best deal that stayed within my budget. He and JP stayed almost an hour past closing, because of an issue with my insurance, to get the deal through. Jarred personally. delivered the car to my home the next day and has followed up a couple of times since then to make sure everything was working okay and to see how I liked the car. He seemed very genuine and sincere unlike other sales people I've dealt with in the past. JP and Chelsy were also very professional, courteous and helpful. However, I spent very little time with them Jarred and JP gave me lots of advice related to the vehicle as well as financial advice for the future. All in all, I am very satisfied with the great service I experienced. The car drives like a dream too. I will definitely refer family and friends if I learn they are in the market for a new vehicle.
precise and informative. went beyond other dealership services to ensure that all recalls were installed. management was helpful and reception friendly. will be using the facility full time in the future.
Good sales experience. Majority of negotiations were done via phone. Did not pressure me to come in order to negotiate. Everything was agreed to over the phone. Turned out as planned. Sale was honest and to the point. The only time I was at the dealership was to pick up the car. To close the deal took around 30 min. which wasn't to bad.
Lincoln is a great dealer to work with because you can tell he loves his job and is truly dedicated to finding you the right car. I traded in my car and I think it took less than an hour. Best, easiest, quickest car-buying experience ever. Thanks, Lincoln!
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Took my Jeep in for a oil change & recall repair, was there ALL day, car hasn’t drove the same since, v8 drives like a 4 or 6 (Jeep was driving fine when I arrive for this appointment), didn’t bother to fill the windshield fluid. Turn around went back to in form them of my complaint blame it on brakes — bs❗️I will be going somewhere else for future repairs, oil changes & recalls AND Future PURCHASES or Trade-ins—-never again❗️❗️
Had an awesome experience at Toyota on Nicholasville. I worked with Ron and Jacob specifically, and these two were absolutely great. I had called ahead of time to let them know the vehicle I was interested in seeing, and they were at the door waiting for me when I arrived. They provided me a ton of information on the car and never made me feel pressured to buy, which I really appreciated. When it came time to negotiate price, I voiced my concerns and where I would like to get the on-the-road cost, and I felt they were more than fair in getting me to a number that made me feel comfortable.
Wonderful overall experience! Ron and Jacob were EXCELLENT.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Leo Aleshire made me feel so welcome and like we were old friends or family. Nice, trusting, patient and very knowledgeable. I came in not knowing if I wanted a Camry or a RAV4. He let me test drive 2 of each and offered to let me drive more. Didn???t make me feel rushed. I???m taking my dad to him ASAP to get a new Toyota!! The entire staff was very friendly. Selena Neal was also so nice and helpful. Will definitely go back!
Thank you Alan Epperson and the entire Green’s Toyota staff for a stress free buying experience. Everything about purchasing my new car was 1st class. Alan was professional, honest, friendly and easy to work with. Thanks again, Alan. I will be back for another red carpet experience.
I bought a 2017 Ford Mustang here and the service was amazing. The detailing on the car was great looked brand new. I love the car. Thank you!
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