We picked up our car tonight! The process was a little complicated but they made it seamless. They were very accommodating and helped us to achieve the purchase of our new car. The car was detailed and very clean when we picked it up. They were very informative and we felt like we had all the information we needed to complete the transaction. We would recommend them! Kathy and Joe Marino
I've searched for a used car for 2 wks and find this dealer finally.
Staff is so kind and no huggle price as advertised, which was good for me since I'm not good at negotiation. This dealer is really trustable!
Friendly staff, affordable cars, and a worry-free sale
by taipei from DealerRater.com
October 14, 2018
This was my first purchase at this dealership and I was surprised how easy it was. I was able to explore all of the vehicles they had on the lot and test drive any that I wanted to compare. The staff was welcoming and friendly but didn't linger or loom over me to force a purchase. The no haggle sale price made it easy to know what I was paying and I was very satisfied with how little I had to pay. Overall, I am happy with the service and would recommend it to anyone looking for a new vehicle.
We were able to get a good price on the vehicle. Communication with the dealership was poor. I would email with the person i was working with and then not hear anything from them at all after asking questions about the vehicles i was looking at
Went in looking solely for a cash-only trade in for my Mazda3 Hatchback. Was not overly pressured from the staff and was given a fair assesment of the worth of the vehicle. After some very simple and painless negotiation, I was given a decent deal! The staff was always friendly and I was treated like a human, not a lawyer in a courtroom.
Would recommend talking to these guys and gals if you're interested in selling or trading in your vehicle!
So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?
Kelly Adams and Bev Cain made our experience very positive. The last time were were car shopping was when we bought the PT Cruiser that we traded in. We left without some of the items from the PT and a quick call to Kelly was all it took. When we returned with our cashier's check the items were in a bag waiting for us. We only received one key and one valet key. But once again a quick call to Kelly and our key will be waiting for us when we return the Forrester for the new windshield. (The windshield is cracked but will be replaced as part of our transaction, no charge. Plus we get a loaner car to use.)
Talk about service! Thank You Kelly and Bev!
Spencer is amazing to work with. We bought a vehicle from Dollar but had to primarily work over email and phone because we are out of state. Spencer worked with our bank, worked with us, and by the time we arrived all that was left was a test drive...Which was flawless. Super nice guy, very clear with everything, but worked hard to make sure we were taken care of.
I bought a used car from here and really liked customer service. I interacted with sales manager Jim and he was excellent. Unlike other dealerships, he didn't put any pressure to buy car now or today end of the day like that. Also, seems to be very clear in terms. I hope to have business with them again in future.
I just purchased a vehicle from their used car center. It took three trips from Seattle, numerous texts, and some tough conversations, but I finally got a deal with which I felt comfortable. If you are looking for the traditional used car buying experience, come to Marysville Ford, but get ready to haggle!
Fast, Friendly, Knowledgable, no pressure, considerate. These are the words that come to mind following my experience with Micheal Kempter and the rest of the staff at Roy Robinson’s. I was replacing a Legacy that was totaled but literally saved my wife’s life. What can I say? I found the right car and the right dealer.
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