Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.
by kristen from nashua nh
January 12, 2019
The fact that it's not what I wanted and that was the fault of the dealer is not part of the review for the car itself. If it had everything that I had wanted for features it would be perfect but the overall style, comfort, handling, and reliability of the car I believe are great!
I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.
Very reliable car.
by skeeter from mtn home idaho
January 11, 2019
This car is very reliable and a great gas saver. Looks beautiful and drives excellent. The interior is very nice and it has very little noise inside.
Inquired into an auto they had for sale. I was contacted quickly; however, the vehicle I inquired about was no longer available. other vehicles available were not what I wanted or interested in. Purchased another vehicle at a local dealership.
by MyCamry from Opelika
December 28, 2018
This is my second Camry, I love the body style. It has great leg room and a generous trunk. It has good acceleration in traffic. I am pleased with the gas mileage.
I’ve only owned it a month but I’m rather impressed by the engine and transmission performance. I don’t really care for the non-removable rear headrest makes for a weird looking anchor point for child seats. Overall I’m happy I bought it, I should mention I’ve been averaging 38mpg combined!!!
As a new buyer, Tony Rodriguez went above and beyond guiding me through the stressful and lengthy process of buying my first vehicle. He helped me make the best decision for me without pressuring me in any way, which was awesome. We worked together until we reached a point we both liked, and I couldn’t be happier with my new vehicle! I felt very comfortable with the team at Ziegler Chrysler, and I highly recommend them to anyone looking for a new or used car. Tony is extremely knowledgeable, experienced, and knows how to make customers feel welcome and involved in the process. Thank you, Ziegler Chrysler!!
Most people are whiners and can’t drive
by John F from Princeton NJ
January 12, 2019
Bought a 2018 Camry SE left over in ultra white with black interior. So far I love it. I’ve read many online complaints about the 8 speed Trans. I’ve had 0 problems with it to date. The car does learn your driving habits so it may take a few hundred miles for both you and your vehicle to learn each other. It’s quiet smooth and handles lovely. Very sharp looking. I’ve owned Honda’s Chevys Fords Chrysler’s Etc. been driving anything with wheels for 20 years, this is my first Toyota. I was going to go with the 2019 Accord but HATE the new Fast back design and the fact they only come in turbo which cooks your engine over time turned me off to them. I opted for the Toyota’s Camry SE instead. I Love the new sporty look and interior and the engine is more than powerful and peppy without all that turbo nonsense. My biggest complaint in there’s no heated seats in the 2018 SE other than that it’s a well designed sporty reliable car . The technology is unparalleled to anything I’ve have had personally. The Entune takes some getting use to but I have no major complaints or objections. No CD player but who cares with the way music is on our phones now. Might as well have a record player installed next to your 8 track deck if that’s what you want !😂 if you want a reliable car with a great reputation I suggest get one . Happy Hunting to you.
All the team were great and tried their best to make things easier for me to buy my used Nissan Rogue. Would like to thank Ross, Tony and Matt
Good car, interior design flaws.
by Davey110 from Kelowna BC
January 11, 2019
2018 Camry SE Hybrid - Poor interior design:
Lack of storage space:
glove box is very small; no overhead sunglasses holder; space under wireless charger is useless.
General interior design:
Driver's seat heat control is hidden by centre console; buttons on dash hard to find by "feel"; reflection of chrome on dash interferes with side mirrors (esp. on sunny days)
We just bought our 3rd or 4th car from Mike VanHohenstein at Crown. Once again, it was a seamless and pleasant experience - not something I can say for every car buying experience I have ever had. Mike's a great guy who provides fair pricing and attention to detail. We recommend him and this dealership to anyone looking for new car.
by Mockmomma from Monroe,La
January 1, 2019
Awesome car!! Love everything about it!! Same Toyota reliability that I received from my 2011 Toyota Camry. Great Value for the car and amenities!! I’m sure I will enjoy it for many years.
Always do a fine job in the service dept. thank you!
Most Reliable and Sexy Looking Vehicle I’ve Owned
by Toyota Girl from Ladson, S.C.
December 23, 2018
I just purchased the vehicle on 12/19/18 and every time I look at my vehicle I know that I made the right decision to purchase this vehicle 😀😀😀. I downsized from a 2016 Limited 4RUNNER and I’m very happy with the smaller vehicle.
Earl Thomas was an exceptional sales person. Patient and helpful, not pushy. Let my wife lead the way since it was her car...she did her homework and Earl was very helpful and informative as was the rest of the Kool staff including Rob & Bruce. Got a great deal on a new Highlander and we’re both delighted.
I have a 2008 Toyota Rav4. On the first really hot day in 2016 I turned on my air conditioner only to find that it was not putting out any cooled air. I took it to Kool Toyota and they found out that the refrigeration compressor no longer worked. They also found out that the compressor's warranty had run out 2 months prior. In discussing the situation with the service rep. Tracey Porter she said the repair would come to over $1,000 . She told me to contact corporate customer service to see what they could do for me. She gave me their number. I called them and they ultimately gave me a 50% discount. I was blown away!!
I have recently purchased 2013 Toyota Corolla and I have to say that it was a pleasure to work with Adam. He made everything easy and the whole transaction was a five star service. I'm sure there are more great people at Cool Toyota but to get the best of the best look for Adam Bock. I appreciate your hard work Adam. Thank you.
Tim Tenbrink is an excellant salesman, we have dealt with him on all of our new vehicles. He is honest and very knowledgable. We are very happy with him and when we plan to buy a new car again he will be the one we go to.
Also your service department is excellant, a five star for sure. That is also one reason we keep coming back to Kool. We have taken a vehicle to another dealer ship and they lied to us on what was wrong. Kool has the best people working there.
Ken was very helpful on locating the exact vehicle we wanted. Within 2 days of my call, we drove our new vehicle home. Service and mainenance on our vehicle has been a favorable experience because of Ken. Even after the sale, Ken still went out of his way to make sure we were satisfied customers.
We had a great experience in buying a car from you. Everyone there treated us with respect and patience. They explained everything thoroughly. We felt very comfortable and felt you gave us a very good deal. ee will continue to deal with you. Thank you so much. Bill and Pat Abbott
Never made it to crown the car sold ! But the dealership was very quick and responsive to my inquiries and made every attempt to ease my curiosity as to the condition and price of the vehicle in question. I’m sure I would of enjoyed the car as well as the dealership ! It was a really good deal chic
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