the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
Celeste was our sales person and she was competent, helpful and friendly. She patiently worked with us until we decided what car we wanted to buy. The entire process was without any pressure, the business manager who did the paperwork was a pleasure to deal with. He answered all our questions. We had a small problem with the price and that's why we took one star off. But in the end everything worked out fine and Pearson was accomodating with their price. We would buy there again, it's a fine dealership.
Very pleasant experience with my daughter at checkered flag today.sales person Robert Cameron was top notch very professional,up front about all details,we were very satisfied with the whole deal.I would highly recommend Robert to anybody looking for a car.
This dealership was perfect for me and my wife to buy our first new car together. Our sales person Robert Cameron was very friendly and showed us all the details we needed to know about getting a new car. Im very satisfied with our experience and highly recommended them to anybody i know.
Me and wife went to Checkered Flag Toyota today and we left the same day with our 2019 Toyota Corolla. We traded in our old car and we got a good offer on it. I would highly recommend our salesman Robert Cameron that helped us out a lot since we were first time new car buyers. Hassle free experience and help us out throughout the whole experience.
Went to buy a truck on Friday, computers were down, showed them my drivers license and insurance proof and left with a new Toyota Tacoma for the weekend, went back Monday to finalize the paperwork, It went fast with the paperwork processing and my salesman Jeffery Cannon was very professional and courteous. I will recommend all my friends and family to go and see Jeffery Cannon at Checkered Flag Toyota for all their car and truck buying needs for a wonderful experience.
I am in research phase to buy a new car. I made an appointment with Jaclyn and walked into the dealership. Jaclyn first asked me which kind of a guy I am. Like a sporty guy or a luxury guy, so that she would analyze which Camry would suit me better. Then we had a chance to test drive a Camry SE i4. Throughout the test drive Jaclyn was so patient and explained me all the features and specifications of the vehicle. And trust me she did not rush me. Some of the dealerships do rush you to wrap the test drive up in few min but that wasn???t the case with Jaclyn. After I test drove Camry SE I4, I was able to test drive v6 version of Camry too. Such a sweet dealership, allows you to try drive different variants. I must give 5 star rating for the product knowledge Jaclyn has. In fact more than 5 stars if I can. She ran me the numbers on the vehicle and let me decide. Again she did not rush me or try to influence her thoughts to make me buy an expensive car. She left me to decide what I want. Overall Jaclyn deserves more than 5 star rating -Shiva Ram
John Spensieri is the best sales rep that I???ve ever ever had the pleasure to do business with. He made the process far less stressful than it would otherwise have been. very knowledgeable and responsive.
I would highly recommend checkered flag toyota if your looking for a car. I was treated like royalty. Jaclyn C. Was amazing every single step of the way she explained everything so in detail that everything was easy to understand. No pressure no stress positive attitude sparkling smile she was wonderful. When the time came to sign all the paper work again everything was explained simply. Jaclyn even washed my licence plates that were being transferred from my trade in car to my new car. You definitely have to visit this place. They are wonderful.
John Spensieri professionalism, sense of humor and true compassion sold me the first day I met him. I really dont trust a lot people but his honesty and hard work is truly rare. 5 stars isn't close to the service I received.
The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
Best car buying experience we have ever had...no joke!
by JCP from DealerRater.com
November 1, 2018
The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. That is not the same experience we had at some of the big-box dealerships in Chesapeake. Gloucester Toyota is our dealership for all of our future vehicle needs. We are grateful to have had the good fortune to take our business there. Completely worth the drive and time spent. THANK YOU Gloucester Toyota!
Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.
Best vehicle purchasing experience that I have had to date. Ray Aiden was extremely helpful and professional as well being very receptive to all the questions my wife I had about the car we purchased. Ray was very informative and there was no sales pressure, so it was very easy to come to a decision on a vehicle and feel good about my choice. I have had only good experiences with CB Toyota and I am looking forward to that continuing in the future.
Once again looking for another car. Ray Aiden had what I was looking for and nice inventory .
Contacted Ray on A Saturday driving the next day also in return on a great deal with my trade in.
Will continue to see Ray again in the future.
by Priscilla and Fred Long from Elizabeth City, N.C.
November 5, 2018
My husband and I came in last Friday looking for this Honda CRV we saw
on CarFax. We met Ray and he took us right to this car without trying to
talk us into a new car. We had dealt with two other dealerships and they
only wanted to sell us a new car. It was an awful experience. We had a
great experience with Ray and the finance department. We definitely will reccomend this dealership and Ray. Thank you Ray for the great experience. We have a great car and are very happy. The Longs
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.