Great experience and great customer service!
December 3, 2018
So my family of 5 was in need of a family car/crossover. We were stuck on a highlander and we were so glad that we stuck with our intuition. We ended up getting the Toyota Highlander se (sport edition.) It really is such a beautiful vehicle There's so many perks to this highlander, the leather seats, sun roof, seats 7 passengers (with captain seats), pearl white paint, the smooth drive, the long dash console..... the list goes on and on Aside from all the great things that the Highlander is capable of, we were also very impressed by the way were treated and the customer service. Sean was so helpful and considerate throughout the whole process The last thing a person needs is to deal with some pushy, rude, salesman and Sean was the complete opposite of someone who was burnt out, and rude. He constantly made sure that both my family and myself were comfortable throughout the whole paperwork process Sean even brought us some hot tea at one point hehe. He never made us feel pressured into buying our highlander or pushed us out of our comfort zone. He was relaxed, and easy going and it just made the whole experience great So thank you again Sean for all of your help and support! Once it came down to the finance portion Ted was helping us out and it was late at this point (it was around 10:30 pm) and even though I'm sure he was tired he still managed to go over everything professionally and we even exchanged jokes along the way We also upgraded to some perks with coverage like door dings, chipped windshield, nails in a tire, and key replacement. Talk about a killer deal. Ted's commitment is the best of the BEST! A few days later I came back to Toyota just to sign one paper and I was helped by Kim. Although I probably only spent about 5 minutes with her, she was very bubbly, happy, and eager to help with the paperwork. So I greatly appreciated her effort and attitude! Big plus! Toyota is honestly such a great company. We have had different Toyota vehicles in the past and as long as you maintain them you won't have many problems. Therefore a great product, plus a great team, plus a great experience, equals a Toyota customer for life!!!!!!! Thank you again Sean, Ted, & Kim!!!! :)