Efficient, knowledgeable, ready to make a deal
November 6, 2018
I've been wanting to replace my 12 year old minivan for some time, but had trouble finding a buyer (Dodge, 160,000 miles). To my surprise someone responded to a Craigslist ad on a Saturday evening and bought it - leaving me and my kids in the lurch without a car on Sunday morning, just before a bunch of car intensive things needed to happen. I dropped by this place at 9:30 AM, having visited once before briefly. They had a nice clean 2015 Sienna in stock with a price close to my range. I was able to test drive it, negotiate the price down a decent amount (their asking was already below KBB but after three rounds they dropped it more), negotiate up the extended warranty from 7 to 8 years, complete the paperwork and drive out of there with a sweet deal in under 90 minutes - literally 11:00 am. Although I did not need financing, Richie in the finance department was incredibly efficient and clear in walking me through all the paperwork and signatures. Vinod, the sales guy, was a picture of class throughout. I was putting the pressure on them rather than the other way around. These guys put their reputation behind their certified pre-owned cars, with a stock package of benefits and written guarantees to minimize risks - including three complementary service visits in the first year for oil change, tire rotation, etc., free roadside assistance, loaner car, etc. I feel like I can drive this car with total confidence for a solid 100,000 miles without any big hits on my pocketbook. Nicely done!