My daughter buying her first real car. She found the perfect vehicle for her needs. Very responsive, friendly and they showed a genuine interest in helping based on our specific needs and budget. Based on our experience, we would definitely go back again.
Had service completed on my Corolla and was completely satisfied with customer service and the service completed on my car. I really liked the video of the service on my car. People were genuinely nice and curteous.
This car lot is one of the best ones I have ever been to.
All the guys that work here are friendly and tend to your every need. Sal is a wonderful man and is always willing to help with any issues. I have nothing but wonderful words to say about this place!
I will keep buying from this car lot.
I highly recommend purchasing from sal.
There were certain things I was concerned about with my purchase, but I felt in the long run it could be handled when we got back home. We traveled from Wi. to Ohio for this car, because I wanted one like the one it replaced. Turned out it was an EX model which was an upgrade. Great! My wife was a little leery when there was no mechanic's checklist available, but the only problem was that the radio power knob didn't work so you couldn't shut the radio off. we purchased the car & headed back to Wi. & the day after we returned, the CHECK ENGINE light came on. Took it to our mechanic.. oxygen sensor. OK. All in all it was worth the drive down & we ended up with a decent vehicle.
I watched this vehicle for more than a week as I moved from Florida to Tucson. Having done quite a bit of homework this one was low mileage good deal, good color, great condition. But the AC was weak after purchase and Jay's had the system serviced and its cold as ice now.
Earl Thomas was an exceptional sales person. Patient and helpful, not pushy. Let my wife lead the way since it was her car...she did her homework and Earl was very helpful and informative as was the rest of the Kool staff including Rob & Bruce. Got a great deal on a new Highlander and we’re both delighted.
I have a 2008 Toyota Rav4. On the first really hot day in 2016 I turned on my air conditioner only to find that it was not putting out any cooled air. I took it to Kool Toyota and they found out that the refrigeration compressor no longer worked. They also found out that the compressor's warranty had run out 2 months prior. In discussing the situation with the service rep. Tracey Porter she said the repair would come to over $1,000 . She told me to contact corporate customer service to see what they could do for me. She gave me their number. I called them and they ultimately gave me a 50% discount. I was blown away!!
We knew what type of vehicle we were looking for. The dealership had a Great selection to choose from. Our Salesman Joe did a great job helping us narrow it down and we had our vehicle in less than 2 hours. Most of my car buying experiences have taken 5 hours or more. I for once didn't feel drained leaving a lot and didn't have any second thoughts after making a purchase. Great Experience.
The sales person was very friendly and helpful. They had the car I was looking for, but during the test drive, it developed problems that were not a reflection on the repairs they are responsible for. I would recommend them if I were asked.
It was the best experience I have had with a dealer in Reno. Most other dealers are horrid. Lithia was easy to deal with and not pushy.
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