In the morning the shuttle employee David displayed excellent customer service skills. In the afternoon the shuttle service was untimely and lacked communication from driver. The service on my vehicle was excellent
AJ did a great job keeping me informed about what my car needed as far as repairing the Entune 3.0 on my new 2018 Toyota Camry. Pat from Sales, that was in your IT dept has been a great help trying to help me as I have had trouble with this system since I purchased my car. I have been in your dealership several times trying to work through this problem. If it would not of been for Pat taking his time to work through my concerns I would be more frustrated than I am.
The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck and they help me retrieve my things. I'm very happy with my experience.
Ben Lakis was our sales person and was very professional. It was found, after the sale, the key fab for pre-owned vehicle was not in the dealership's possession. Ben spent nearly a week tracking it down and retrieved it for us. It was very much appreciated. The closing on the vehicle was quick and easy as well. It was a very good experience.
The sales consultant was pleasant and well informed about the vehicle I was interested in. The buying process went quite smoothly, The person in the financial department was very courteous, informative and thorough.
I had a great experience at Toyota. I've bought cars from them before, 11 years ago, and the process went just as smooth. Each employee was honest and went through each part of the process thoroughly, and I always felt comfortable.
Compared to other local dealerships, this place rocks!
by jamesb from DealerRater.com
November 1, 2018
Left Wilde due to high pressure tactics. VIsited Toyota of Brookfield where Zach Z was the sales professional that greeted me and showed me a choice of used RAV4s. It was like night and day working with him. Courteous, knowledgable and NO PRESSURE! We will be back to buy our vehicle here.
I worked with Al Hussain, and he was great. He was warm and friendly as well as knowledgeable about the 4 Runner and Tacoma. I Spent some time at the dealership in making my decision and Al took the time to explain the details of the vehicles and he wanted me to be happy with the purchase. I had great experience at Heiser Toyota and is truly my dealer of choice.
Dealing with a sales man is respectful and caring of my feelings and time and honest to me. You can thank Adam Foshee for his honesty and integrity.
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