They have a wonderful staff here. I told them what I was looking for and what my monthly price point was and they made it work for me and i got to drive home with a new to me car with a full tank of gas to get home! 10/10 would shop here again!
Kelly Jeep in Methuen has that largest inventory in the area & the purchasing process could have been easier or smoother. We were treated fairly & without any pressure to buy. Our Sales rep, Phil Prieur was extremely knowledgable & able to patiently walk us through the various Jeep models & options, making our ability to make an informed choice very easy. I would highly recommend working with Kelly Jeep in Methuen & especially with Phil Prieur.
Jeff and his boss Dave have been super helpful and I must admit convincing. The offer made on a new leased Highlander was spot on and the chosen vehicle and color was coming to the dealership the same week. I find the admin side of the selling process surprisingly contrasted: a high tech desk wide touch screen to facilitate the contract process, then a bunch of 20th century carbon copy forms screeched out by a pin drive printer. Too long, and so 1.0! Fortunately Mark knows what he's doing and made it through as efficiently as possible. Thanks to the sales team.
My 10 year old Nissan Frontier was beginning to cost me serious money to keep on the road so I decided it was time to look for a new pickup truck. Since I drive a manual shift, finding a pickup with one in it these days can be a challenge to say the least, especially if you want the truck with an access cab and long bed. I'm familiar with Portsmouth and the area around Toyota of Portsmouth because we vacation over the big bridge in York Beach. I decided to go online to see if Toyota of Portsmouth had the Tacoma I was looking for (nobody in my area had it). Well, they did and I was very pleased. The sales people, Jim Marshall and Frank Accetta were great! Very informative, friendly and helpful as was Mark Sullivan from Finance. On the first visit, and after some negotiating I decided that I wanted more for my 2007 Nissan Frontier so I ended up walking out. But the next morning Jim Barrett the General Manager called me back and offered me a much better deal on my trade. I really appreciated that he did and it all worked out great. My new shiny Tacoma was ready for delivery and I'm very happy with it. I'd recommend Toyota of Portsmouth and these professionals to anyone looking to buy a vehicle.
The “check in” guy, Greg, has been very efficient and friendly every time we bring our car in for service. The customer service desk people are also the same. It does not feel like a “stuffy” and “upselling” environment that we have experienced in the past with other Toyota dealerships. Fast, easy (maintenance) service and no issues with my car so far. Thank you!
You guys are ALL so amazingly kind, caring (about my vehicle and me), and genuine. Not only do I KNOW that my vehicle is in skilled hands, I know that your team is really looking out for me and my safety. Plus, I have a blast talking with everyone!
Nice people. They bent over backwards to make sure my work was completed in a timely manner. I did not have an appointment on a very busy day (recommended) but they still were able to work around my schedule and get me in
Grappone Toyota service is always professional and efficient. Waiting area is comfortable and the team is good about keeping you informed of progress and any unexpected concerns that might arise during service.
Always professional and completed the work needed in a timely fashion. I also appreciate the shuttle service to work and back. Never had a bad experience. Keep up the good work and I will be a customer for life.
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