I purchased my Toyota from a dealer in Indiana back in 2009 and now call Kerry Toyota home. I had recall work that needed to be done on my vehicle and I was provided transportation to and from my home while repairs were made. The shuttle drivers were super friendly and Mr. Anderson the CSR I spoke with with was very professional . I was also able to schedule my appointment online which made things work out even better. A class act all around. I even received a telephone call from Toyota to check out how my experience was. I will definitely return and recommend Kerry Toyota to others.
I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
I recently purchased a used Tacoma from Joseph. I also drove 5 1/2 hours one way to get there. I read their website mission about customer service and how the customer is #1. Well, I know a lot of places say that but only a small percent "Walk Their Talk."
Not only did Joseph "Walk Their Talk" they went beyond that. I had issues day 1 and really did NOT want to drive that 5 1/2 hour trip one way again. Stephen Stackhouse, who was just awesome, sent out a driver, Jim, to pick up my truck and give me a loaner car so they could service my truck. Jim was also awesome and took very good care of my truck while driving it. A week later Jim drove my truck BACK to me and took the loaner car back. I was totally impressed with this. I would absolutely drive that distance again to purchase another truck. I am planning on this truck to last many years though but in any case I would TOTALLY recommend this dealership. Thank you so much for having integrity, honesty and respect for us consumers. YOU ROCK!!
We arrived an hour before they were scheduled to close and they were still more than willing to help us. About 3 of the staff members stayed late to make sure we left happy. They took extra time to find us the right kind of financing that worked for our budget. Excellent customer service and quality vehicles.
Just a great experience!! Dave Roth is the best salesman I have ever worked with. Honest about exerything and even more helpful in finding the right car for the price you want to spend. Managment is great to work with when trading in a car as well. They take the time to explain anything and they are willing to listen. Financing is a breeze!! Dave Lloyd not only went to bat for me with Toyota but also found ways to save me money!!
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