salesman rep was fantastic, showed me the car and test drove with me. No pressure compared to new car stores. Victor in Finance was great and explained everything completely to me where I can understand. Have never had anyone explain about financing to me like that. Will highly recommend to my friends and Family.
Mr. Shaervin and Mr. Musthaba was nice and kind to help is with all questions and finance aid. They did what they could. However the documentation was not much centralized as the file move officers started calling for the missing documents one the go which is not likable. Otherwise we had good experience.
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I bought my 2000 Tundra new in August 1999. Keep it in tip top shape always. Had emergency 11-15-2018/Monday after starting Tundra. Running rough & engine check light came on. I had to take my Wife to an appointment at UT Southwestern Hospital in Dallas, Tx for followup on a recent surgery. I called Justin Ryan, Service Mgr at Pat Lobb Toyota in McKinney, Tx. Justin gave me a loaner vehicle at no cost while my Tundra was being repaired by my always go to Senior Certified Master Tech, Jeff Colefield. The #2 Cylinder Coil (8 Cylinder Engine) had malfunctioned and needed replacing. These 2 people who I always depend on when any of my vehicles need repairing, came to my rescue in this emergency situation. It was a great stress relief knowing I could depend on them to meet my vehicle repair needs. Thanks so much Justin Ryan & Jeff Colefield
My wife and are both now on our 3rd lease each all from TOP. This was vehicle number 6 and both Salesman, Zee Umar and Finance Manager, Kal Mian made it flawless, easy, and another first class experience. I am always grateful for the staff here with each visit, but this one was by far the best one yet. Thank you for great service!! I love my new Camry SE!!
I had been searching for a tundra for a month and found one online through car fax late at night. I emailed to see if it was available and received a response immediately. Forkan was my contact and he was extremely helpful. My wife and I had been planning on visiting a closet dealership in the morning but I thought I try the Plano Toyota because the listed price was really good. Let???s just say it was worth the hour drive from Fort Worth because everyone at the Plano dealership, especially Forkan we???re so helpful and made the experience great.
Wasn???t too happy with the manager, but I???m a first time car buyer and was very nervous going in by myself. I was very fortunate to have Gill assist me and didn???t feel like he was trying to take advantage of me. He was very honest about his thoughts on each car I looked at and I???m so thankful for Gill. Not to pleased with the dealerships car options or the fact that I noticed a huge scratch on my car window after purchasing and no one told me anything and it wasn???t in the car history reports either. I was looking at 2 other cars and asked if the Manager would at least fix the scratch but he gave me a hard time even after I told him I switched from Mini of Plano to Toyota because I heard great things about the customer service. Overall Gill was absolutely amazing.
I worked with Adnan on the purchase of a RAV4. Not once did I feel pressured by him and I really feel like he was looking for out for my best interests. He was polite, friendly, and made for a great overall experience.
I worked with Hasan Amarneh to purchase a 2019 4Runner. Took a test drive on Saturday, worked out pricing over email and phone. Process was pretty easy and I picked it up the Friday after. Hasan made effort to get me the vehicle I was looking for in a short time frame since I was in a hurry. It was delivered as promised and so far I am very happy with the purchase.
I purchased a 2013 Ford F150 FX4 from George Mergeani. If was my fifth used vehicle purchase from a dealership within the last year and by far the best experience. George was wonderful to work with. Very personable, extremely fast, efficient, nice and fair. I recommend Toyota of Plano and especially Mr. Mergeani!
I bought a 2019 Toyota Corolla SE from this dealership. Anwar was a joy to work with and he made the process so stress free for me. I initially thought I would buys an LE but Anwar gave me the full rundown of my options as he is very knowledgeable of all the cars and listened to what my needs were. He gave me options that were helpful and listened to my budget. He is such a nice guy and made me feel comfortable from the beginning through the end of the process. I would highly recommend anyone to go to Anwar if looking to buy a Toyota! He knows his stuff. Oh, did I mention he also gave me the best offer compared to other dealerships?!
They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
Scott Bolin and his assistant know how to do business
by DBelloc from DealerRater.com
November 29, 2018
By far head and shoulders above any other car buying experience. I was in and out of the door in a new car in 30 minutes. Be sure to stop by and see Scott and his crew. I bought from him at Toyota of Grapevine. And now dove over 30 minutes just to do business with him.
Very satisfied with the professionalism at the dealership!
by Wanda from DealerRater.com
November 8, 2018
My salesman CJ Williams was very nice, courteous, patient and extremely professional and made the process so easy for me. I???m so glad I chose your dealership for my vehicle! Thanks for your professionalism. I will certainly recommend anyone who???s looking to purchase a vehicle to your dealership!
I have purchased 4 vehicles from Toyota of Dallas and each purchase has been an easy and stress free experience. Ben Hopkins has been my salesman for each purchase and I will continue to purchase from him because he goes the extra mile to make sure you dont have to. From selecting my truck to the finance process it was quick and easy. It's worth the trip to Toyota of Dallas and I highly recommend this dealer and Ben Hopkins if you are in the market for a new vehicle.
Big selection. Everyone was friendly and eager to help in anyway they could . Sonny our sales person went above and beyond to make sure everything went fast and painless as possible. Even drove a hour to meet us to pick up title for our trade in so we wouldn???t have to wait or make a extra trip back . They gave us $5000 more on our trade and sold us our new Sequoia $1,000. Cheaper that our local dealer ship that we???ve done all our business for the last 15 years. I consider myself to be a loyal customer but $6,000 is $6,000 sometimes it???s good to check to see if your loyalty is being returned.
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