Sara and the team at Koons Easton were stupendous, and provided more than exceptional service in all aspects throughout the process of purchasing my new Toyota Tacoma!! I couldn't be happier!!! Thank You Koons Easton!!!!
Looked at the RAV4 on saturday, discussed the options of other cars and made a chioce the monday following. Bill was very helpful during the whole process and made me fee confident and comfortable with my purchase. His communication skills about timelines and what to look forward to during the process made me very happy. Lauren in finance department was incredibly helpful and made me laugh. The whole experience overall was amazing and made me feel like I was apart of a family.
I wanted to get a new sienna for my growing family. I met ben spears 2 months ago and we couldn't afford a brand new one. He said he'd put me in a sienna before the baby came and he did. I dont know how they made the numbers work but I love my sienna. Thank you koons!
I came from about an hour away looking for the best deal on a ne Highlander. After getting to the store in the morning I was greeted by my salesman Benjamin Spears. He made a lost of all the things I wanted to have in the car. He said he was going to get me the most cost effective way to have what I want. About 10 minutes later he pulled up a blue Limited Highlander. I loved it instantly. I told him as long as the price was right I'd buy right then. He handled the price for me and I drove away with the car about 2 hours after getting to the store. Best buying experience ever.
Everyone I worked with was great: Jan Ewing for internet quote; Bill Thompson, a very knowledgeable, but non-pushy, and pleasant salesman; John, the sales manager, and Loren in finance. I couldn't have had a better experience looking for and then buying a new car, as well as trading in my previous car. Bill made it both a relaxed and yet highly efficient process. And Bill, John, and Loren all worked with my very professionally and helpfully. I couldn't be more pleased!
My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!
Simply everything!! The staff is very friendly, everyone was polite, kept us informed of what was happening. Working with William Gable and his patience with us, and not getting frustrated and kicking us out the door as most car salesman do, I will never go to another dealership!! The head honcho who crunches the numbers Suhail and his associate Scott, who collectively all 3 of them worked over 10 hours to get my family and I into a vehicle..I've told my friends and family about all they did for us, and hopefully will bring them some new customers!!
Even the establishment and bathrooms are the cleanest of any place I've been to!!
After searching for a car for months with one horrible experience after another, I finally found a great car at Koons Annapolis. The sales experience was great, Vicky was pleasant, helpful, and when there was a minor issue after the sale, she went out of her way to see that it was taken care of. I had a poor experience several years ago with Koons Annapolis, but this buying experience more than made up for that. Very glad to have worked with Koons, and recommend them for sales and service.
Quality of repair can't be determined since little time has elapsed since repair was done. However, past experience with Toy K. has been excellent so I assume such will continue.......(Donut was good too).
Worked with Herman to buy a used SUV. He was very laid-back and easy to work with (especially for someone with so much experience in car sales). Felt satisfied with the price I payed for an older-model SUV and was more surprised that a 30-day/1000-mile full service warrantee was included for no charge by the dealership. More dealers should offer things like that standard, especially on older used vehicles for sale.
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