Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
Alexandra Sanderson my service advisor at Heritage. She was such a pleasure to work with. She showed great concern, and made feel a sense of comfort. She's a prime example of what customer service is all about. Thank you. The entire staff @Heritage are awesome. Thanks again for going above the call of duty to satisfy your customers. Signed a customer for life
By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 4, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
My experience with Heritage Toyota Owings Mills was just incredible! Definitely a place to buy, great experience with all staff, brought a new 4runner for my wife and stand out the professionalism and dedication of this team , very sure all costumers going Home with a great smile on their faces like we do. Thanks team Heritage Toyota Owings Mills !😊
After receiving the online price, Carlos and I agreed to meet first thing Friday morning. Carlos and the car were ready to go when I arrived. The test drive went well and I was very pleased with the value for my trade in. We closed the deal the same day. I???m very happy to be part of th Toyota family since 2007 and we will be back for our next car purchase.
I live in Delaware so I worked with Steve and Brad over the phone to work out a deal on vehicle that I wanted to purchase. Both of these gentleman worked very hard to get me a great deal on the purchase of the vehicle that I wanted and made sure that I was very happy. The experience was the best I've ever had for purchasing a vehicle. When I went in to see vehicle in person and sign paperwork the experience was again top notch!!! Everything was just as discussed over the phone. My finance person, Danielle, was also great to work with, she made that part of the purchase a pleasure. Steve went over every aspect of the vehicle with me, even set up a lot of stuff right there and I've never had a salesperson at any dealership do that before and when I left with my vehicle I knew how to work everything and that was pretty awesome. I will have this vehicle for a very long time, but when I'm ready for something new I'll be making the drive to Heritage Toyota Owings Mills again!!! I'm very happy to be a part of the Heritage Toyota Owings Mills Family!!!
good service clean showroom good . Salesman knowledgeable manager worked with the price. Management can do a little better for repeat customers could be price or any incentive. Overall excellent service
Everyone was great worked with Kyle, Jim,and Stephanie to get me a Toyota RAV4, runs beautifully. Never had a Toyota, so Kyle was like a encyclopedia for me with the car and the standards really appreciate that. Jim and Stephanie worked on the financing and got us something that we felt comfortable with. Would recommend for anyone.
Scott Coffman was on point from day one! We got a call from him off an internet inquiry that we had made, and he took us through the process with ease. He asked all the right questions, found the vehicle I wanted (every little specific thing), got it in to let us test driver it & look over it and eventually purchase it. We got a beautiful 2018 Toyota Highlander XLE. The vehicle was prepped and ready for us to go once we pulled the trigger and he even has us set up for a few added extras that we decided to put on the vehicle after the fact. After the purchase was final he took time out of his evening to go over all the new feathers that I gained by purchasing a vehicle 6 years newer than my current one. What information he didn't know he researched & called me with the answers to them the very next day. He was kind, friendly, knowledgeable, and professional. I would highly recommend a vehicle purchase from Scott Coffman and Heritage Toyota.
We specifically visited this dealership because of the awesome experience with Carlos on purchasing our first car years ago. Our experience was even better this time. He and Mr. Taylor Boone guided us thoroughly during the entire purchasing process that made it easy and comfortable for us. Thank you so much and would definitely come back and recommend this dealership and Carlos for purchasing your next vehicle.
100% Satisfied – Call and ask to speak with Rick Cypress, Sales Consultant. I left a longer review on Yelp but in general I want to point out that Rick Cypress has an amazing team in James White and Tess McGee. The Suitland location has a massive selection of vehicles, very clean, free Wi-Fi, charging stations, water, coffee and friendly professionals. So far the car is perfect and the finance deal feels good (not like I was taken advantage of). Rick was fast, friendly and very knowledgeable.
I was very pleased with the salesperson, Jonathan Delacruz along with the accounting person, Steffan , they really worked patiently to get me a good deal and a suitable car. I drove out with my new car the same day. I highly recommend doing business with them, you won't regret it.
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