Buying a 2017 Highlander. Person I had an appointment with was off. Bad start.
They sent me out with a young man, an intern home from college. Couldn't get the lift gate to operate properly. Not looking good. He went to get a sales person to help. Helpful, he was. Explained much more than I could digest prior to the test drive. Things were looking better. We sat down to work on the numbers. I told him of a quote I had from another dealer. He got that matched. When he gave me the value of my trade in, I told him a price I wanted. He got that price matched. Things looking much better. After some discussion of fees, we agreed to split them. Took a while to get the vehicle ready, but we spent time with a couple different persons.
Overall, a typical car buying experience. I was however, surprised they matched every price point I gave them. This was only one trip back and forth. Not the normal 5-6 times, and here comes a manager to explain you are passing up the deal of a lifetime. This was probably the best car buying experience I've ever had. Thanks Hunter, and Cody.
Went to get the oil changed on my 2015 Toyota Camry. It was an easy, quick, excellent experience. Don't go to these oil change "specialty shops." It's no more expensive to get your dealership to change the oil AND they washed my car for me before giving it back!
Got to the dealership not expecting much and was surprised from the get go. Cory Morris (salesman) greeted me as soon as I stepped out of my car. Was very courteous and nice and went the extra mile to help me get the vehicle that I wanted. Very helpful and would highly recommend. The financing team was awesome. The whole experience I had was great. Highly recommend Oxmoor Toyota for your next car purchase
After experiencing more than one headache with other dealerships, we happened upon C&L and cannot be happier with our experience. We have a beautiful new car, and an appreciation for the kind care shown to us by the staff at the Hurstbourne location. Thank you to Justin Pinnick, especially, for a great car buying experience!
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