I've always had a very positive and prompt service on my vehicle. Friendly, knowledgeable, and take the time to explain things to me. Vehicle maintenance can be something you put off because you don't want to deal with it - I don't feel this way when working with Brent Brown Toyota Service Department.
For my routine maintenance at the Brent Brown dealership in Orem, UT, I was greeted in a professional manner, expectations for wait time were set up front, and everything checked out as expected. I couldn't have been more pleased with the way I was communicated and dealt with.
We had a great experience at Brent Brown Toyota. We went there thinking we wanted a 4Runner, and with the help of Todd, we realized we actually wanted a Highlander. We love our new Highlander! Todd met with us ANY time we had questions and helped us get a great deal on our new Highlander. When we wanted specific features, he found us exactly what we wanted at a price we were very pleased with. We couldn???t have asked for a better experience!
The last time I came in for a service check, it was a negative experience. However, Russell was able to do my 30000 mile service check up this time and it went smoothly. It was fairly quick, he told me how the check went and what to experience next time. I felt like I could trust what he was saying.
Russell did the 5000 mile service check up on my car and it went very smoothly. I didn???t have to wait at all when I got there and he was very nice and friendly, and he got the service done in a timely matter.
I came in just for an oil change. They were kind and accommodating to me and my 2 year old. They had a play place for my child that kept us entertained for an hour while the oil change occurred. Everything else checked out on my car, so I was pleased. Good experience at Brent Brown Toyota.
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