Car Shopping Made Easy
December 4, 2018
We were shopping for a car because an out-of-state accident had unexpectedly totaled our vehicle. We drove a rental car 8 hrs to get back to Cleveland after that accident. Upon our return home we were exhausted. but completed some insurance paperwork, did a little research on cars, and within 2 hrs of our return home we were out looking for a car. I had only that one day off. Our first stop was in the Toyota new car sales room. It was a busy place. Agents were all working with customers. We wandered around looking at floor models -- and realized we did not like anything we saw. I noticed the used cars sales room across the parking lot, so we headed over in the rain. On entering we were immediately greeted by Aaron Andrews who took us under his care. He listened to our story, had an idea of what we were looking for, showed us right out the window 2 possibilities, drove one up for us to look over, and within minutes we'd made our decision to buy. From there, Aaron only made it easier. When he offered we could drive it home, that sounded great, but we had no room for it in the drive - still having the rental car, not thinking I could return that car in time before the place closed for the day. So no, that wouldn't work. Aaron stepped out to get paperwork going -- and came back with the offer that we could leave the rental car right there at Toyota. He would arrange for it to be picked up from there for us. This rental was a Cadillac that I had never wanted to drive from the moment we got it (I had just totaled my Camry, now they put me behind the wheel of a Cadillac, are you kidding me?!) Having Aaron take care of that rental was such a gift to me! (in fact, Aaron returned it to the rental agency personally for us the next morning). We love our '16 Corolla. Love the confidence we feel in the car we purchased from its history report and the quality checklist Toyota put it through. Love that we could write a check for the purchase, to be cashed when I call and say the funds are in from the insurance company it's ok to cash it now... and we went home with a car. What had been a very stress-filled 2 weeks of accident, drive home, need to replace a car -- was made so easy by walking into that used car sales room. Thank you , Aaron, and Toyota!