From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :)
Anthony and Pam did a very good job of making me feel welcome and taking care of my car and me after finding out of the extremely bad service I was given by another associate. My car was finished very quickly and I was able to look at cars and take them for test drives as Anthony helped me look at my options. Great experience.
Just purchased a 2013 Tacoma and could not be happier. Rick S. met with me on Saturday, I test drove the truck but was not ready to buy. Rick did not pressure me at all. He said let me get you an out the door price to take with you to help you make your decision! Who does that? I came back Tuesday after having completing everything over the phone, all the way down to the financing. No surprises no up-selling tactics. I met with Sal C., one of the finance managers. Sal, to put it in a word was Awesome! No pressure and everything that was discussed by phone was what was printed. He was so nice I felt like I knew him for 10 years!! I was in and out fast! If they have the car you are looking for, you have to pay them a visit, it will be worth your while.
Most enjoyable experience I have ever had purchasing a vehicle- knowledgeable sales staff willing to help find solutions without pressuring in any way. Rick Suarez exceeded my highest expectations in this buying experience and I will be back for future car purchases.
Rick Suarez once again sold us a great used car 2016 Toyota Avalon. He knew what we wanted and how we wanted it. we got the CAR and the VIP service plan. from start to finish we were done withing 1.5 hours of visiting the dealership. It will be a few years before we another vehicle in the family. Hopefully Rick will still be available.
Being new to the area, we didn't know what to expect traveling from DC metro down to Stafford to buy a vehicle, but we are so grateful we did! Everything was above and beyond expectations; they fed us delicious Chinese food, replaced parts of used car without charge, and even delivered vehicle to us following a thorough detailing. Art Logan was fantastic and as was the rest of the crew (Sal, Mickey and the GM). Thank you guys very much we are very happy with our new ride!
Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
Took a lot for use to leave Honda after 25 years but after a few hours with Steve, Sheehy Toyota and driving the 2018 Highlander, we were sold. Despite the rain and long process, Steve Sharkey made the process straightforward and enjoyable. We will recommend Steve and Sheehy to family and friends. Sincerely, Tim and Mihwa Jent
I felt comfortable from the start with Jim. He was patient, knowledgeable, understood the car he was selling. He accommodated my needs with driving out of state to look at a car I had researched online, and understood and explained the process of what I needed to do to get the car titled in my state (basically nothing! Toyota cared for that for me!). I felt he went above and beyond, and I trusted him from start to finish. Can't say that about too many car salespeople, but I felt like this was a good bunch at Sheehy Toyota. Also thought Seth Bryant the finance guy was very sharp. Never felt pressured from either of these individuals, which is key for me when buying a car. Top notch experience thank you!
Excellent customer service & care from Jim Glasner
by Judi Hensley from Silver Spring, MD
October 30, 2018
I was very pleased with the service I received from Jim. He was patient, didn't make me feel pressured, accommodated my needs with coming from another state to look at a car I had researched online. I felt like he was someone I could trust from beginning to end. Seth the Finance guy was also good - well run dealership. Could use some more snacks in the breakroom! ;)
Sheehy Toyota listened to myself and my wife' in regards to when and how we wanted information about the vehicle. Our salesman, Kenny Latino, was the best! My wife ordinarily can not stand salesman, but she loved Kenny!! I had 2 other dealerships contacting me, Kenny's service and professionalism were why I bought my vehicle from Sheehy Toyota. I will recommend Sheehy Toyota as a dealership and Kenny Latino as a salesman to my friends.
Stephen Sharkey was great! No pressure and easy buying experience. I haven't had a car payment for a few years, so I was anxious and left to think about it for a few days. I expected non-stop phone calls, but only received one message to see if I had any questions. Unlike other dealers where you look online at something and they call twice every day! Thank you, Mr. Sharkey and Mr. Foskey for being so gracious and friendly!
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