My wife and I stopped in to look at a vehicle. When we arrived we actually found 2 vehicles that met our needs. Eric Hernandez was the salesman that patiently helped us with our final decision. We test drove both vehicles twice. There was no pushing or persuading by Eric to either vehicle. He simply stated facts of the 2 vehicles not leading us to one or the other. I would highly recommend Eric as your salesman at Serra Traverse City. Eric coupled with their fair pricing and friendly staff made it a non pressured and pleasant buying experience. To top it all off, we had forgot our title to the car we traded in, back home in Rockford, Michigan. Eric graciously offered to meet us half way, allowing us to enjoy our new car over Memorial Day weekend!!! Again, cannot say enough about Eric and Serra Traverse city.
Very smooth process! Having this be the first time buying a car on my own I was nervous and excited, mike and the staff were very friendly and helpful. The car was exactly what I wanted, even tho it was an AS IS and the price was to good to be true made it kind of a scary deal but all turned out good. I'm super satisfied with the car overall and the staff made the process that much greater. Would recommend this dealer for sure!
I originally stopped in to look at used trucks. While they had a few nice ones on the lot, they weren't quite what I was looking for. I told Mike Krimmel what I wanted, and he said he would let me know as soon as they found anything. Less than a week later, he sent me a picture of my soon to be new truck. The whole experience was a pleasure, and they were very repectful and helpful. I would definitely go back, and do refer my friends and family to Mike Krimmel at Serra of Traverse City.
I wasn't even looking for myself when I spotted a Mini Cooper and instantly feLL in love. Working with Leo Cherup already once before, I emailed him and the whole process was smooth and easy. All of the staff were friendly and helpful, making it an enjoyable experience for buying a car. I would highly recommend getting ahold of Leo if you're looking or even thinking about looking into getting a car.
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