Steve Macomber is a professional, kind, low-key salesperson. He goes the extra mile with small details, Registration, plate transfer, and is truly a nice person. I would highly recommend Steve and Valenti!!
I had an appointment on Feb.6th,2018. Michael Williams did an outstanding job from my arrival , going through everything before and after service to my car. Left happy! Also the gentleman who escorted me to the service desk was great as well! Unfortunately, I did not get him name. Thank you!
I was referred to see Al, and he is the best!! I went there to buy a used car, and instead got a brand new car for not a whole lot more money !!! I have already told many of my friends about Valenti, and of course Al !! Thank you so much, best dealership I have ever done business with !!
I needed to buy a car this summer or spend a significant amount on repairing my 2004 Audi. I had used Steve Macomber previously when purchasing a car and decided that I would go and look with his assistance while deciding. I knew that Steve would not pressure me into a new car. I test drove some used Toyotas and even some Subarus next door and Steve gave me the time and information without pressure. I purchased a used Toyota and I will return to Steve the next time I need to purchase a vehicle.
I've leased my last 3 cars from Charles and my recent visit tells me that I'll be back for my next one. The staff and management are courteous and very knowledgeable. I look forward to doing business there again!
Steve Macomber is the best reassuring, knowledgeable and compassionate salesperson. I was 77 years old when looking at my first hybrid in 2013 after my 1998 Audi died and could not pass inspection., My brother-in-law was instrumental in recommending the Toyota Prius vs. my other foreign inputs that I liked for drivability and safety vs. American models over many years. I was then living in Mystic, CT, so we drove over to Toyota in Westerly. vs. dealing with the New London and Mystic dealerships. Not sure why. Just thought your website looked more appealing and the phone person seemed kinder and more responsive. I frankly was apprehensive about driving the new system, and refused to drive my brother-in-law's 2010 Prius until I went out with Steve for a test drive. He made all the difference in the world in reassuring an old lady how to drive this new car with all the confusing dashboard and lack of anything I was used to. I would not have bought the Prius 2013 without Steve's expert and professional assistance, and his help continued long after the first visit, including the surprise recipes. Thank you for having such a good salesperson. Sincerely, Karin, now in Maine where I continue to have excellent Toyota service.
My husband and I have both purchased new cars from Valenti Toyota within the past 2 years and Steve Macomber has been our sales rep. He is personable, professional and anxious to answer any and all questions regarding your vehicles and does not hesitate to let you know that if he does not have info you need, he will be happy to get it for you. Buying a car can be a hassle but Steve's no nonsense approach made our purchases quick and easy. Would be happy to work with him again.
Over the past few years I have bought several cars from Valenti Toyota in Westerly. Each time I have dealt with Steve Macomber as the salesperson. Steve has always been considerate, kind, personable, upfront with details and quick to respond to any questions. Steve always puts his customers first and is passionate about his work and always accommodates his customers needs and concerns and consistently makes sure his customers are satisfied.
I bought my Corolla in 2012. I love my little gas efficient car! Dan Bilicki and staff were wonderful to deal with. They made the transaction as painless and enjoyable as possible. I am currently shopping for a new Toyota and my recent visit was a similarly great experience. I have and will recommend them to family and friends.
Just purchased my 2014 Toyota Certified Rav4 from Charles Toyota. The buying process was quick and the staff was professional and knowledeable. Excellent Dealership!!!! My next car will definitely be a new Toyota from Charles and Dan Bilicki!
Would never ever ever purchase a Nother vehicle from them but their body shop the maintenance shop are like no other. When purchasing a car from there they are untruthful, add things to your bill and have very poor customer service. Their maintenance shop on the other hand go up and beyond In customer service, knowledge, and deffently are there for the customer. I definitely would not recommend the dealer to a friend but definitely their service department .
I had a great experience & more to come . This was my first time getting a new car & I loved it . Overall great staff & my sales rep tony did a great job making sure all my needs were met . In the future , I will be going back for my next car & I will be recommending them to all my family and friends . Thank you Charles Toyota of Norwich !
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