THE BEST CAR BUYING EXPERIENCE , EVER !!!!!
November 6, 2018
On Thursday, Sept 14th, I called Tyler Toler at Toyota Marin to talk about me possibly purchasing a new car. I had purchased a a car from Tyler about 2 years ago and based on my previous experience,I knew that he would take good care of me. We talked about my options and what cars were available in my price range , Because he had all of my information from my previous purchase , he asked me to email him a few things pertaining to my current car(which I would be trading in),then he promptly emailed me the specs for the potential options, I made a decision, and we were on our way to finalizing my car purchase within an hour or so. We decided to talk the following afternoon.I called him on Friday, very excited about my brand new car. Because I have a very busy schedule, I told Tyler that I'd probably be able to come in on that Saturday or Sunday to finalize everything, and then something I wasn't ready for. happened ; Tyler says "Why don't I have the car delivered to you, TODAY (From Marin to the East Bay,in midday traffic, no less) ??? !!!! I was in shock !! I knew that Toyota Marin provided exemplary customer service , but this was above and beyond anything that I had anticipated. Tyler said he would have Ren Briones drive my car to me and take the old one back. A couple of hours later, Ren was calling me from in front of my apartment complex !!!! The great service continued. Ren, assisted me in cleaning out my old car and transferring all of my things into the new one ! He said that anything that I did't want to leave it in the car and he would dispose of it for me. He the went over all of the amenities that my new car had and showed me how to set things up. we then signed all the documents and it was a done deal. I am now The proud, happy and completely satisfied owner of a brand new 2017 Toyota RAV4 SE !!!!! And I absolutely love it. On a scale of 1 to 10 ,I would give both Tyler and Ren a 1 million for not just doing their jobs but for going out of their way to make me feel like I was their #1 customer. They were both gracious and beyond nice. Sufice it to say, I will be buying my new car at Toyota Marin. Thanks Tyler and Ren. You guys are Awesome.