We visited to test drive a used suburban. After the test drive my wife and I weren’t sure that it was exactly what we wanted (nothing wrong with it, just not our ideal car). We told the salesman, Shawn, that we needed to think about it and weren’t ready to make a decision. Based on past experience with other dealerships I was expecting the pressure and sales tactics to start... nope, not with Shawn. Before we left Shawn brought over the GM for the dealership and I thought “here it comes - he’s going to apply the pressure”. Wrong again :) Before we left Shawn asked if he could get us some bottles of water for the ride home. I hope to have an opportunity to buy a vehicle from Pellegrino in the future, as they gave me the best dealership experience I have ever had!
Our experience began with Chelsee in the Internet department who listened to our needs and gave us a price that was very competitive with other offers we received. We then came into the dealership and were greeted by our assigned salesman, Mohammed who provided excellent service and a signed contract exactly in accordance with what we had been offered. We look forward to a long and pleasurable relationship with the folks at Sloan and are appreciative of the fair honest service we have received to date.
The most impressive thing about the whole process was that they listened to me and tailored a deal to my unique needs. Bill Z was great for addressing my questions about the car and T.J. walked me through the whole process, once we agreed to terms. I would definitely come back.
"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 4, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
I purchased a Toyota Highlander.
The Sales Dept did an excellent job. Took their time explaining features and warranty info . Very happy with the knowledge of the vehicle and financing.
I also had an excellent experience with the service department on my follow up visit .
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