I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
My wife and are both now on our 3rd lease each all from TOP. This was vehicle number 6 and both Salesman, Zee Umar and Finance Manager, Kal Mian made it flawless, easy, and another first class experience. I am always grateful for the staff here with each visit, but this one was by far the best one yet. Thank you for great service!! I love my new Camry SE!!
My experience with the salesman Jay Hernandez and Allen Samu
by Cicely from DealerRater.com
November 21, 2018
I want to thank Jay for the awesome work. This process was very short and well worth the time. Thanks for everything and Happy Holidays. I would recommend this car dealership and Jay to all my friends.
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
I was in a time crunch to get the deal made due to my work schedule. They did a fantastic job making sure to have all paperwork and everything ready to go before I arrived to get me in and out as quickly as possible. Highly recommend these guys.
Bought a used Ferrari 458 Italia, mainly dealt with Shawn wa
by Doc.ferrari from DealerRater.com
November 10, 2018
Reason I bought was due to Shawn Waara briefing me well regarding Ferrari I had not seen.Shawn repeatedly sent pictures of things I wanted to know regarding car such as Navigatiin , year of manufacture label etcetera
Highly recommend purchasing a vehicle from Todd Campbell/Trent White team at Freeman! I was treated with respect and I told them what I was looking for and they helped me find it. This duo is focused on putting me in the right vehicle to meet my needs and taking the time to do so. I purchased a 2016 Rav4 and I love it!!
I can't say enough good things about this wonderful dealership! Asst. Service Mgr. Josh Martin was kind and considerate. I had some financial problems but they worked with me and their customer service was just excellent. What a blessing! God bless these people!
The truck buying process was excellence. Thanks to Mark Kitchen the finance manager for his friendliness and kindness. Kenny Jackson for his excellence customer service and Mark McCain also great customer service.
I bought my 2000 Tundra new in August 1999. Keep it in tip top shape always. Had emergency 11-15-2018/Monday after starting Tundra. Running rough & engine check light came on. I had to take my Wife to an appointment at UT Southwestern Hospital in Dallas, Tx for followup on a recent surgery. I called Justin Ryan, Service Mgr at Pat Lobb Toyota in McKinney, Tx. Justin gave me a loaner vehicle at no cost while my Tundra was being repaired by my always go to Senior Certified Master Tech, Jeff Colefield. The #2 Cylinder Coil (8 Cylinder Engine) had malfunctioned and needed replacing. These 2 people who I always depend on when any of my vehicles need repairing, came to my rescue in this emergency situation. It was a great stress relief knowing I could depend on them to meet my vehicle repair needs. Thanks so much Justin Ryan & Jeff Colefield
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
Mr. Shaervin and Mr. Musthaba was nice and kind to help is with all questions and finance aid. They did what they could. However the documentation was not much centralized as the file move officers started calling for the missing documents one the go which is not likable. Otherwise we had good experience.
Bob Rovnack provided a very positive experience for my Daughter Meredith and me. Buying her first car should be exciting and Bob made the buying process meet our expectations.
We will do business with them again.
Vandergriff Toyota goes way over the top in customer service. I always have a great experience there. All of the staff is very attentive. I will continue being a loyal customer.
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